Assistant Manager - Food Services

Victoria's food services scene is competitive, and Tim Hortons on Ryder Hesjedal Way is looking for a hands‑on Assistant Manager – Food Services to help lead daily restaurant operations. This is a permanent, full‑time role with a consistent 40‑hour work week, offering real leadership responsibility in a well‑known Canadian quick‑service environment.

If you thrive in a fast‑paced setting
, enjoy developing people, and have a knack for keeping things running smoothly under pressure, this position puts you in charge of everything from staff scheduling and training to inventory management and customer service
. You'll be directly supervising a team of 16 to 20 people and playing a key role in the restaurant's overall performance.

As Assistant Manager
, your day‑to‑day will span both operational and people management responsibilities. You'll analyze budgets
, monitor revenues
, and evaluate daily operations to help maintain and improve the restaurant's profitability. From opening shifts to weekend coverage, you'll be expected to plan and organize the team's work across a variety of scheduling windows including early mornings, evenings, and nights.

Equally important is your role as a team leader
. You'll recruit, train, and supervise staff while ensuring that health and safety regulations are met at all times. Handling customer concerns professionally and maintaining a welcoming atmosphere are also central to the position. Strong attention to detail and the ability to multitask are essential in this physically demanding, high‑volume environment.

This position offers a wage of $27.69 per hour for a 40‑hour work week on a permanent full‑time basis. The employer also actively supports youth employment through on‑the‑job training, mentorship and coaching programs, and awareness initiatives designed to create an inclusive and welcoming workplace.

Job Type: Permanent, Full‑Time

Company: Tim Hortons

Location: 3554 Ryder Hesjedal Way, Victoria, BC V9C 0J6

Requisition : #3671273

Date Posted: September 14, 2026

Schedule: Early morning, Morning, Day, Evening, Night, Weekend, Flexible hours

Pay: $27.69/hour (40 hours per week)

This role covers a wide range of management duties across both operations and people leadership. As Assistant Manager
, you'll be responsible for keeping the restaurant running efficiently, profitably, and in full compliance with regulations — all while supporting and developing a team of 16 to 20 employees.

• Analyze budget to boost and maintain the restaurant's profits
• Evaluate daily operations and monitor revenues to determine labour costs
• Plan and organize daily operations across all scheduled shifts
• Recruit, train, and supervise a team of 16–20 staff members
• Set staff work schedules and monitor ongoing staff performance
• Organize and maintain inventory to support uninterrupted service
• Ensure health and safety regulations are followed at all times
• Address customer complaints and provide consistent, quality customer service
• Use MS Office and point of sale systems to support operational reporting and transactions

The ideal candidate brings a combination of leadership experience
, strong communication skills
, and the ability to stay composed under pressure. Tim Hortons is looking for someone who is dependable, client‑focused, and genuinely committed to supporting a high‑performing team in a demanding food service environment.

• Education: College, CEGEP, or other non‑university certificate or diploma from a 1–2 year program, or equivalent experience
• Experience: 2 years to less than 3 years in a relevant supervisory or food services role
• Computer skills: Proficiency with MS Office and point of sale systems
• Communication: Excellent oral and written communication skills in English
• Personal attributes: Accurate, organized, reliable, flexible, and a strong team player with the ability to multitask
• Physical capacity: Ability to work in a fast‑paced, physically demanding environment involving standing for extended periods and a combination of sitting, standing, and walking
• Work authorization: Must be legally authorized to work in Canada

College, CEGEP or other non‑university certificate or diploma from a program of 1 year to 2 years, or equivalent experience; 2 years to less than 3 years of experience