Senior Account Manager

Overview

We’re growing fast and looking for a Senior Account Manager to deepen relationships with existing customers and drive growth through consultative expansion. You’ll be part of a collaborative, performance-driven team that’s transforming how organizations manage their data center infrastructure through third-party maintenance (TPM) solutions.

• Expand Service Express’ footprint by uncovering additional customer needs and educating clients on our service offerings.
• Prospect within existing accounts to uncover new stakeholders, departments, and business units that can benefit from our solutions.
• Execute meetings with existing customers to grow stakeholder engagement and identify new opportunities.
• Follow a proven consultative sales methodology to overcome objections and structure profitable deals.
• Develop and deliver customized proposals and Customer Business Reviews (CBRs) at regular intervals.
• Maintain strong customer relationships by supporting product workflows and process setup.

• A proven complex seller with 4+ years in a full-cycle, customer-facing B2B sales role.
• Proven ability to prospect within existing accounts and uncover new stakeholders and business units.
• Experience expanding account footprints through strategic engagement and needs-based selling.
• Confidence in presenting proposals and closing deals with senior-level decision-makers.
• Resourceful, accountable, and coachable — with a growth mindset and a passion for continuous improvement.
• Excellent verbal communication, discovery, and active listening skills.
• Experience with tools like Salesforce, Microsoft Office, and prospecting platforms.
• Approximately 25% travel, primarily for in-person customer meetings, team collaboration, and occasional company events.

We’ve built a culture that supports your personal, professional, and financial goals — while giving you the tools and trust to succeed:

• 100k-125k CAD base, OTE 200k-250k CAD + uncapped commission structure
• Workplace flexibility that empowers our employees
• Personal growth and advancement opportunities
• Generous paid time off plans
• Health and dental coverage options

Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

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