Part-Time Service Advisor

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Service Advisor based in our Kerrisdale Service Location!

As a Service Advisor ,you’llbe one of the firstpeopleourcustomersmeetwhenthey’reseekingadvice to protect their homes, travel the world,and ensure they’resafe on BC’sroads.

You’llmeet their needs byrecommendingmembershipsor travel and auto insurance.

Being a Service Advisor is your first steptowardsarewardingcareerwith BCAA
.Your enthusiasm for creatingsignaturecustomerexperiences shines througheachinteraction,building loyal,long-lasting relationships that enableBCAA to be one of the most trusted organizations in British Columbia.

• A life-long learner!
  
  You’reopen to learning new concepts and new ways of working.
  
  On-the-job training is available,with support from a network of leaders and colleagues.
• A problem solver who lovesa challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.
• You work well under pressure. Youcan balance multiple priorities while keeping calm and polite in a fast-paced environment.
• Ateammatewho loves helping others and contributing to your community.
  
  Making a difference in someone’s day makes your day too!

• Greet ourcustomersin person and over the phone topromote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.
• Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers
• Identify cost-saving opportunities tosupport our customers’ life events and future needs.
• Work togetherwith team members to provide exceptional customer service andmeet sales goals
• Increase your industry knowledge andexpertisetowardsbecomingan Insurance Advisor.
  
  You’llparticipatein BCAA’s training courses,maintainyourannual licensing requirements,and keep up to date with the latest products and service offerings in a supportive environment.

• At least two years’ experience in asales and service environment
• Level 1
  
  Insurance license(ora commitment tosecureyour license within your first
  45 daysthroughBCAA).BCAA will provide time and cover the cost.
• Completion of Autoplan Essentials (ora commitmenttocompletewithin your first three monthsthroughBCAA.)BCAA will provide time and cover the cost.
• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.
• Comfortable using technology, includingworkingknowledge of MS Office (Word, Excel, PowerPoint, Outlook)
• Bonus qualifications! CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English.

The salary range for this position is $42,516.72to $53,145.96and isdeterminedviajob-related knowledge, skills, experience, certifications, marketdemandand internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%.

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars
  * to keep your body, mind and soul…