Retail Support Executive

Retail Support Executive (Territory-Based)

Location:

Victoria, BC

About the Role:

We are seeking a high-performing and driven Retail Support Executive (Territory-Based) to bridge the gap between frontline sales execution and Team Leads. This role is ideal for an experienced sales professional who consistently exceeds targets, demonstrates strong product expertise, and is ready to take on expanded responsibilities including peer support, field guidance, and territory optimization.

As a key contributor in the field, you will not only drive sales and elevate the customer experience but also act as a trusted in-store partner, supporting the execution and growth of a smoke‑free product portfolio across multiple retail locations, conducting product demonstrations, and ensuring territories are optimized for maximum engagement and sales performance.

• Contract:
  
  October 1st - December 31st
• 27-30 hours per week (weekdays and weekends)
• 4 days per week (7-hour shifts, including paid travel time), between 12 p.m. and 9 p.m.
• Hourly rate: $30/hour + performance incentives and a bonus upon successful completion of the contract
• Paid training

• Consistently achieve and exceed individual sales targets and KPIs.
• Deliver exceptional customer engagement through confident product education and hands‑on demonstrations across multiple product categories (e.g., IQOS devices, VEEV products, combustibles, promotions).
• Drive customer acquisition, registration, and retention through effective selling techniques.
• Identify opportunities to increase sales performance and in‑store conversion within assigned locations.

• Manage and optimize a designated territory, ensuring strong coverage and consistent brand execution across retail locations (1–3 locations per shift; 3–4 hours per location).
• Build and maintain strong relationships with retail staff, store teams, and key stakeholders.
• Provide insights on store performance, customer trends, and opportunities for growth.
• Ensure retail environments are prepared and positioned to convert customer interest into confident product adoption.

• Act as a mentor and resource for Sales Brand Ambassadors, supporting onboarding and ongoing development.
• Share best practices, sales techniques, and product knowledge with peers.
• Provide informal, on‑the‑ground coaching to support team success.

• Ensure accurate and timely reporting of sales activities, customer registrations, and field insights.
• Support execution of campaigns, product launches, and field initiatives.
• Identify and troubleshoot in‑store challenges with a proactive, solution‑oriented approach.
• Handle sensitive customer information responsibly and in compliance with program and regulatory requirements.

• 2–3+ years of experience in retail, field sales, or customer‑facing roles.
• Proven track record of meeting or exceeding sales targets.
• Strong communication, interpersonal, and product knowledge skills with a customer‑first mindset.
• Demonstrated ability to influence, support, and guide peers (informal leadership experience is an asset).
• Highly organized, proactive, and able to work independently in a fast‑paced, territory‑based environment.
• Tech‑savvy with experience using mobile reporting tools.
• Flexible, adaptable, and able to navigate varying retail environments and customer dynamics.

• Valid driver’s license and access to a reliable vehicle.
• Flexibility to work evenings and weekends as needed.
• Ability to travel within the assigned territory.
• Comfortable with a physically active role (standing, engaging customers, transporting materials up to 50 lbs).

• Performance‑Based
  
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