Field Service Technician

Location:

Victoria, BC Company:
Damen Services Canada Ltd Position:
Full time (base salary 40 hours/week) - occasional night or weekend work is part of this role. Salary Range: $80.000 - $110.000 CAD annually based on the candidates experience. The final base salary offer will be at the Company’s sole discretion and presented as part of the total compensation package.

We offer you an Ocean of Possibilities. Join our family.

Are you a proactive problem-solver who thrives in a dynamic, team-oriented environment? Do you enjoy taking on challenges and delivering exceptional service to customers? If so, you could be a great fit at Damen Services Canada! We're part of the Damen Shipyards Group, a family-owned and operated Dutch company with a global footprint, 12,000 employees, 35 shipyards, and 12 strategically located service hubs.

In Canada, our Victoria BC, West Coast based Service Hub supports clients locally and across the region, helping them operate safely and efficiently with technical assistance, spare parts and equipment throughout the life cycle of their vessels. To help our customers on the East Coast with the appropriate support, an East-Coast satellite office will be opened in Ontario. At Damen Services Canada, we value collaboration, innovation, and a hands-on approach.

Our people are passionate about what they do and committed to going the extra mile- for each other and for our clients.

As a Field Service Technician, you will represent Damen Services Canada Ltd. by providing high-quality warranty support for one of our key Clients in British Colombia. You will carry out inspection, maintenance, troubleshooting, and repair activities on Damen supplied systems and components. You ensure that the vessel and onboard equipment continue to operate safely, reliably, and in accordance with contractual warranty obligations.

You act as the primary technical ambassador on site professional, proactive, and client-focused while maintaining close communication with our technical teams in Victoria BC and the wider Damen organization. The ideal candidate for this position is an All-round Marine Engineer, with a background in Electrical installations, who is able to work with limited supervision, able to work after hours when needed, and is able to travel within Canada and abroad.

Flexibility and experience are strong requirements.

• Perform diagnostic, troubleshooting, repair, and maintenance activities on mechanical and electrical systems installed on the client’s vessel(s).
• The Field Engineers can advise or decide on the technical solution and is decisive in the way of working on board or on-site during implementation or execution of a solution.
• Execute warranty inspections, assess equipment condition, and identify root causes of technical issues.
• The Field Engineer is not responsible for costs or budgets but is expected to operate cost aware within given budgets.
• The Field Engineer works independently, or in a team.
• In this role the Field Service Engineer can technically and or functionally lead up to ca.10 (local) team members or subcontractors.
• Coordinate with Damen’s technical specialists to support problem resolution and warranty decision-making.
• Prepare service reports, documentation, and follow-up actions in line with company standards.
• Assist with system adjustments, calibrations, and commissioning-related tasks as required.
• Provide on-site guidance and instruction to the Client regarding operation and maintenance best practices.
• Maintain strong customer relations and represent Damen’s values in every interaction.
• Plan and carry out all activities in compliance with the company’s HSSEQ (Health, Safety, Security, Environment, and Quality) standards.