Administrative Assistant

Overview

Job Description

Summary:

Works under general supervision using established procedures for routine work and detailed instructions for new activities or assignments. This position carries out and delivers straightforward administrative, operational or other basic business services and support within the Administrative Services job family group. Requires working knowledge and skills of operational or administrative processes achieved through training or work experience to perform a range of activities.

Works on issues that have clearly defined procedures. Requires knowledge of company/operating processes and procedures.

Job Description

Summary:

Works under general supervision using established procedures for routine work and detailed instructions for new activities or assignments, this position carries out and delivers straightforward administrative, operational or other basic business services and support within the Administrative Services job family group. Requires working knowledge and skills of operational or administrative processes achieved through training or work experience to perform a range of activities.

Works on issues that have clearly defined procedures. Requires knowledge of company/operating processes and procedures.

About The Role

• 100% Onsite

We are seeking a highly organized and proactive Administrative Assistant to support daily operations and provide essential administrative support to program enablement initiatives within our Health Division. This fully onsite position plays a key role in maintaining efficient office operations, delivering exceptional customer service to internal and external stakeholders, and ensuring the accuracy and timeliness of administrative processes.

The ideal candidate thrives in a fast‑paced environment, excels at managing multiple priorities, and brings a positive, solution-oriented mindset to supporting the team.

• Consultations and Workshops:
  Plan and coordinate consultation operations meetings, including preparing agendas and sending meeting invitations.
• Order, assemble, and mail consultation gifts or Wolters Kluwer–branded swag.
• Set up and monitor Zoom and other technology needs for workshops or consultations, providing basic technical support and troubleshooting during virtual sessions.
• Manage evaluation sign‑in slide documentation and ensure proper organization.
• Pull workshop evaluations, compile results, and distribute them as required.
• Follow up on proposals, file contracts, and ensure all related activity is accurately documented.
• Update consultant portal content and maintain supporting documents.

• Provide customer service support via the email help desk for webinars and conferences.
• Assist with conference planning activities, including the bi‑annual conference and New Faculty Orientation.
• Support the workflow for creating, submitting, and coordinating webinars.

• Provide support for seasonal student rostering and ensure accurate setup.
• Confirm that all events are properly scheduled, follow up with accounts when information is missing, and assist with linking events to Salesforce records.
• Support data fidelity initiatives, including special projects for large or high‑priority clients.

• Process and submit invoices while maintaining accurate records and documentation.
• Manage office inventory, including monitoring and ordering supplies.
• Oversee maintenance of the office vehicle, including scheduling service, fueling, and routine upkeep.
• Retrieve mail from the post office.
• Handle periodic shipping, receiving, and mail distribution needs.
• Coordinate occasional onsite meetings and events, including catering, room setup, and preparation of materials.

Education:

• High school diploma required

Experience:

• Minimum of 1 year of administrative, office support, or customer service experience preferred.
• Strong proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint).
• Familiarity with Zoom and Salesforce, or willingness to learn.
• Preferred experience with  and Vimeo

Other Requirements:

• Ability to lift…