Assistant Operations Manager - Cranbourne Park

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

The key purpose of the Assistant Operations Manager role is to support the Operations Manager in the maintenance of the centre to maximise customer and retailer satisfaction, whilst assisting in the day-to-day running of the centre to ensure it is maintained to the agreed standards that bring the Vicinity brand to life.

Work schedule for the role:

Monday to Friday: 9:00am – 5:30pmPlease note this role includes participating in the centre management rotation, which involves periodic weekend and late-night coverage (rostered in advance).What will you bring?

You will have previous experience in a similar role, ideally within shopping centre or commercial facilities management. You will be known for your solid technical knowledge of building operations and services — including HVAC, BMS and essential safety measures — along with a strong understanding of regulatory compliance and workplace health and safety (WH&S). Your contractor management capability, spanning inductions, permits to work and works delivery, may have been gained through a background in construction, shop-fitting or the trades (or similar).

You will have strong project management skills, and an understanding of managing project costs and capital works would be beneficial. You will have a proven track record of building and maintaining strong relationships — with contractors, retailers and the wider centre team — to deliver positive outcomes, along with the ability to collaborate effectively across the business.

Key Accountabilities Administration Responsibility Support operational contracts and ensure that optimum value is realised for expenditure.

Maintain quality contract documentation by conducting monthly KPI’s with action plans and rectification where items are not achieved.

Report and participate in contract renewal activities as opportunities arise when required.

Responsible for managing maintenance logs for all centre works as required.

Operational Management Support the Operations Manager in the day-to-day management of suppliers and their contracts, including but not limited to, security, cleaning, HVAC, vertical transport, etc.

Ensure safety of asset occupants through the centre emergency management procedures including operating all emergency management equipment and activation of emergency action plans.

Support the presentation of the building to the highest possible standard.

Support the awareness and understanding of the centre’s risk register and any associated risk treatment plan for high and medium risks with the team.

Support the National Capital delivery teams to help deliver improved presentation standards through targeted capital and operating expenditure budgets programs, where applicable.

Support the Operations Manager in delivering capital projects where required.

Support the achievement of annual essential safety measures obligations and certification, including the full function fire test program.

Support the centre contribution to the implementation of Environment Social and Governance initiatives at the centre’s by identifying opportunities for energy conservation and sustainability improvements, aiming to achieve energy and resource reduction targets set.

Assist with the investigation of the regulator as instructed when HS&E issues arise and escalate through the business appropriately.

Retailer & Stakeholder Management Support the Operations Manager in the ability respond to retailer feedback on operational issues identified.

Support the growth of positive relationships with internal and external key stakeholders (including contractors, emergency services, local council and internal staff) that impact the performance of the department.

Key Role Relationships Retailers:
Maintain strong communication and…