Staffing Officer and Office Assistant ( Victoria

Northwood Homecare is one of the largest, innovative and most progressive homecare agencies in Eastern Canada, offering a continuum of services and programs based on a philosophy that helps older adults make the most of life.

Our Homecare Operations team is currently accepting applications for a Staffing & Office Assistant.

• Coordinates client and staff schedules to ensure smooth service delivery. The role requires effective communication, strong organizational skills, and timely problem-solving to manage changes and maintain accurate records.
• Provides general office support, including but not limited to general administrative tasks, mail management, reception and communication, and client and visitor engagement.
• Collaborates with staffing officers, providing support and coverage to multiple Northwood sites.
• Provides general office support, including but not limited to general administrative tasks, mail management, reception and communication, and client and visitor engagement.
• Collaborates with staffing officers, providing support and coverage to multiple Northwood sites.
• Assigning and scheduling staff according to pre-approved requirements, standards and union contract.
• Scheduling Northwood-Victoria County clients/shifts in a designated area, with occasional support of other sites as needed.
• Working with Supervisors to address issues/concerns.
• Accepting new clients, processing Client increases, decreases and holds.
• Creating and maintaining current and advanced schedules.
• Communicating with Care Coordinators, Clients and Field Staff via Phone, email and software text.
• Tracking and reporting of entitlements for sick, vacation and personal.
• Accepting and approving vacation requests.
• Assigning and scheduling staff according to pre-approved requirements and standards
• Scheduling Victoria County Home Support Workers groups of clients/shifts in a designated area
• Works with Supervisors to address issues/concerns
• Accepting new clients, processing Client increases, decreases and Client on holds from Intake
• Creating and maintaining current and advanced schedules
• Communication with Clients and Field Staff via Phone, email and Procura text
• Accepting and approval of vacation requests via Portal
• Technology troubleshooting
• Completing other tasks as required

• Grade 12 or equivalent
• Degree/Diploma (minimum 2 year program) in Business or Computer Technology
• Computer software training required (e.g. Microsoft Office – Word, Excel, Outlook etc.)
• Experience working with Alaya Care preferred/an asset.
• One to two years of relevant work experience
• Computer software training required (e.g. Microsoft Office – Word, Excel, Outlook etc.)

Hours:

80 Hours Biweekly (8 Hour Shifts)

Effective:
March 1st 2026

To learn more about Northwood please visit our website  or Victoria County website :

Northwood is proud to be an inclusive employer who encourages diverse applicants. We thank all applicants however, only those selected for an interview will be contacted.

If you would like to apply for this career opportunity, please click APPLY!

Victoria County Home Support is proud to be an inclusive employer who encourages diverse applicants. We thank all applicants however, only selected applicants for an interview will be contacted.