Senior Customer Service Representative - Account Manager

We are seeking an Account Manager to help advance our mission of providing faculty and students with best-in-class educational tools. Recognized as innovators in the Nursing Education market, we are committed to finding new and inventive ways to prepare students for entry-level practice. If you’re an analytical thinker with strong attention to detail and a passion for client success, we want to hear from you!

• Full benefit package available DAY ONE of hire! (Medical, dental, vision, 401(k) match, and more)
• Comprehensive training program
• Growth potential opportunities, professional development, and a collaborative, inclusive, and engaging team environment

1495 Steiger Lake Ln, Victoria, MN 55386 (fully onsite position)

Monday-Friday, 8:00am - 5:00pm; 1-hour lunch.

• Serve as the main point of contact for high-value contracted clients, overseeing resource fulfillment (digital and physical) and invoicing.
• Maintain accurate and detailed records of contracts, client data, and CRM entries.
• Participate in client meetings, both group sessions and one‑on‑one engagements.
• Work within established processes while proactively identifying additional steps to support clients when procedures are not explicitly defined.
• Manage all aspects of the client support process and experience, fostering positive and productive relationships.
• Maintain a professional, enthusiastic, and solutions‑oriented approach at all times.
• Anticipate client needs and collaborate with leadership to ensure those needs are met.
• Manage and maintain relationships with current clients in the assigned sales region.
• Collaborate with leadership to develop client support goals and meet regularly with your manager to review progress.
• Keep consistent and frequent contact with client stakeholders (administrators, educators, etc.).
• Assist in developing and maintaining Account Manager programs and best practices.
• Complete Job/Order Forms and other required documents with accuracy and professionalism.
• Maintain up-to-date information across CRM/PM tools daily (Salesforce, Advantage, Microsoft Office, and other systems as required).
• Collaborate enthusiastically with colleagues, consultants, and business partners.
• Follow processes and procedures with precision; demonstrate strong organizational skills and exceptional attention to detail.

• Serve as the main point of contact for high-value contracted clients, overseeing resource fulfillment (digital and physical) and invoicing.
• Business or equivalent bachelor’s-level degree.
• Strong oral and written communication skills, including presentation skills.
• Ability to prioritize and manage complex tasks simultaneously.
• Organization, analytical, and planning skills.
• Strong cross‑functional collaboration skills.
• Attention to detail.
• Ability to meet deadlines.
• Persistence.
• Professionalism and integrity.
• Flexible and Agile to changing environment.
• Data fluency.
• Ability to understand and create deferred invoices.
• Microsoft Office:
  Word, Excel, and Outlook.
• Experience interfacing with customers.
• 5+ years managing complex accounts.
• Salesforce experience.
• Prior experience in the field of Nursing Education.
• Ability to work in our Victoria, MN office five days a week.