Quality Assurance Analyst - Hybrid

The candidate must reside within the following county(s) within Region 8:
Bexar, Kerr, Bandera, Gillespie, Kendall, Comal, Guadalupe, Frio, La Salle, Atascosa, Wilson, Karnes, Victoria, De Witt, Lavaca, Calhoun, Jackson, Val Verde, Edwards, Real, Kinney, Uvalde, Medina, Maverick, Zavala and Dimmit County. The residency requirement may be waived for a highly qualified candidate.

The QA Analyst serves as the organization's senior subject matter expert in child safety, risk management, quality assurance, and case practice. This position provides strategic consultation to executive leadership, directors, supervisors, and permanency specialists to promote consistent, high-quality decision‑making that ensures the safety, permanency, and well‑being of children and families.

Working with a high degree of independence, the QA Analyst evaluates complex and high-risk child cases, identifies systemic trends for impacts to outcomes, interprets policy and regulatory requirements, and develops recommendations that strengthen organizational performance, improve case practice, and support compliance with state and federal standards as well as contract requirements. The position plays a critical leadership role in advancing a culture of continuous quality improvement, accountability, and evidence‑informed practice.

• Serve as the organization's primary consultant on child safety, risk management, and complex case practice by providing consultation, guidance, and recommendations to executive leadership, program staff, and cross functional teams.
• Partner with executive leadership to identify organizational risks, emerging trends, and opportunities for continuous improvement.
• Lead and coordinate initiatives that improve service delivery, operational efficiency, compliance, and child welfare outcomes by establishing objectives, monitoring progress, and evaluating results.
• Provide strategic recommendations to strengthen organizational policies, procedures, and practice standards, enhancing compliance and improving operational effectiveness.
• Support organizational readiness for accreditation, contract monitoring, licensing reviews, and external audits.

• Conduct comprehensive reviews of child welfare cases, including high-risk, complex, sensitive, and high-profile cases.
• Conduct comprehensive reviews of SJRC program files for compliance.
• Evaluate child safety, risk factors, protective capacities, and critical decision points to ensure appropriate case practice.
• Provide advanced consultation regarding safety planning, risk mitigation, and permanency decision‑making.
• Review designated cases requiring executive-level approval to ensure safety concerns have been appropriately addressed.
• Identify systemic safety concerns and recommend corrective actions that reduce organizational risk and improve child outcomes.

• Monitor compliance with agency policy, state and federal regulations, contractual requirements, and professional standards.
• Conduct program evaluations, case reviews, and operational assessments to measure effectiveness and identify opportunities for improvement.
• Analyze qualitative and quantitative data to identify trends impacting organizational performance, child safety, and outcomes.
• Develop written reports, executive summaries, dashboards, and recommendations for senior leadership.
• Assist leadership in establishing performance indicators, monitoring systems, and quality assurance methodologies.

• Provide advanced technical consultation to executive leadership, directors, supervisors, and permanency specialists regarding policy interpretation, complex case management, and best practices.
• Interpret state and federal legislation, judicial mandates, licensing requirements, and agency policies.
• Recommend improvements to organizational practices based on case analysis, regulatory changes, and emerging child welfare trends.
• Serve as a recognized subject matter expert during multidisciplinary case consultations and organizational initiatives.