Customer Service Representative -Bilingual; Spanish- English

Position: Customer Service Representative I-Bilingual (Spanish- English)
SUMMARY Seeking a proficient Spanish-speaking candidate to assist our clients. Will also keep and maintain all records and information pertinent to customer ledgers, billings, membership, service orders and directory manual scripts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.“Management retains the discretion to add to or change the duties of the position at any time.”Native or advanced-high proficiency in Spanish to assist primarily Spanish-speaking customers.

Greet all customers and visitors in a professional and friendly manner.

Business office should at all times have 2 Customer Service Representatives available to assist customers.

Incoming calls should be answered by the 3rd ring and messages delivered as received.

Assist potential and existing customers with all steps needed to create accounts and assist with billing inquiries. If the call needs to be escalated for further assistance, it will need to be sent to a Level III CSR or the Director of Customer Service if a Level III CSR is not available.

Transfer all calls not relating to the CSR department to needed departments.

Assist customers with payment processing or service inquiries.

Receive and post payments from walk-in customers.

Submit daily deposits to the Accounting Department immediately notify Director of Customer Service, if cash drawer does not balance.

Attend assigned staff meetings and training sessions.

Prepare and provide a summary of knowledge or skill gained from the participation of all external training.

Maintains compliance to all relevant OSHA and departmental safety standards.

Other duties as assigned.

OTHER

SKILLS AND ABILITIES

Must be computer literate, proficient in Microsoft Office products to include:
Excel, Word and Power Point.

Bilingual (English/Spanish) preferred to provide quality service to customers.

Must be able to work under frequent interruption conditions.

Must be capable of working with and understanding basic concepts of computer printouts.

Must be able to work with others, around others and alone.

Must be responsible, tactful, have/maintain good sense of humor.

Must have a pleasant personality, well groomed and impressionable with visitors/customers.

Must have good telephone etiquette.

Must be able to pay close attention to numerous details.

Must learn terminology and functions of Customer Service Representative position..Must be able to work according to operational needs. The range of hours of operation are from 8am-7pm and special events as needed.

Maintain 40 hours of Customer Service Training.

EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or two years related experience and/or business school; or equivalent combination of education and experience.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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