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Financial Aid Counselor

Job in Victoria, Victoria County, Texas, 77904, USA
Listing for: Victoria College
Full Time position
Listed on 2026-02-28
Job specializations:
  • Education / Teaching
    Education Administration, Bilingual, University Professor
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

The Financial Aid Department is recruiting for one Financial Aid Counselor. Under the guidance of the Director of Financial Aid, this position is responsible for supporting the day-to‑day operations of the Office of Financial Aid by serving as the primary lead in the coordination of communication and student service efforts in the delivery of financial aid related information to prospective and current students, leading outreach, and providing excellent customer service to students for Victoria College.

This position advises students and their families on matters concerning financial aid eligibility, cost of attendance, debt management, and financial literacy. This position conducts verifications, uses professional judgment on student requests and overrides, and reviews SAP and federal, state, and/or other aid eligibility.

This position is benefits eligible. For more information on Victoria College's excellent benefits package, click the benefits tab.

About Our Institution

Victoria College (VC) is a vital public community college located in Victoria, Texas and has been a respected community partner in the Crossroads region since 1925 and continues to offer quality, affordable educational opportunities to help our students achieve their dreams. VC offers a variety of high‑quality associate's degrees and transfer programs, preparing students for success in their chosen fields. The college fosters a close‑knit community, serving approximately 7,100 students across diverse backgrounds and learning styles, including full‑time, part‑time, online, veterans, and adult learners.

VC features five academic divisions:

  • Academic Support & Student Success
  • Allied Health
  • Career & Technical Education
  • Arts, Humanities, & Social Sciences
  • Science, Mathematics, Engineering, & Physical Education
  • Additionally, VC offers various programs through the Academy of Lifelong Learning, catering to the educational needs of the community.

    Living in the Area

    Victoria, a charming city with a population of around 67,000, provides a welcoming and affordable environment. Residents enjoy a variety of benefits, including diverse culinary experiences, a rich cultural scene with museums and art galleries, and ample opportunities for outdoor recreation. Victoria boasts over 50 parks and green spaces, including Riverside Park and Spring Creek Greenway, offering scenic walking and biking trails.

    The city is well‑connected with regional transportation networks, including Victoria Regional Airport and multiple bus services. Victoria's cost of living is significantly lower than the national average, making it an attractive option for students and families alike.

    Guidance and Counseling
  • Meet with current and prospective students and parents to assist with understanding their financial aid options and eligibility. Utilize Banner, COD, NSLDS, FAFSA Partner Portal, and other online applications as needed to research and determine aid eligibility.
  • Counsel virtual or walk‑in visitors, answering phone calls, emails and chats by providing information regarding federal, state institutional and departmental regulations covering all federal financial aid, scholarship information, account information, etc.
  • Provide excellent customer service by responding to student and parent email and/or phone inquiries in a timely manner to provide clarification on questions and documents needed.
  • Counsel students by explaining procedures required to complete all steps in the financial aid process, including completing the FAFSA, accepting loans, completing Entrance/Exit Counseling, signing the MPN, requesting SAP Appeals, etc.
  • Counsel students on Satisfactory Academic Progress and the appeal process. Assist with running the SAP processes in Banner after each semester.
  • On a rotating basis, serve as the front desk representative responsible for greeting walk‑in students, addressing financial aid concerns and responding to student emails.
  • Identify the source of complex financial aid issues, determining the appropriate course of action to provide an effective solution, and ensuring follow‑through to resolution in a timely manner.
  • Review and render a decision on requests for professional…
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