OCA - Project Manager III (Part-time

License Permit Specialist

This position is located at the Victoria (Navarro St) office. Weekend work may be required, on occasion. This position is for an extended hours facility. Work schedules begin as early as 7:00am and may end as late as 8:00pm. License Permit Specialists will be required to wear a body-worn camera during all work hours.

General Description:

Performs moderately complex (journey-level) licensing and permitting work in a Field Operations Field office of the Driver License Division. Work involves receiving and reviewing license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving license and permit applications. Meets and screens applicants, administers written and visual tests, prepares application forms and collects license application fees.

Answers general information questions pertaining to driver license laws and driver licensing procedures, safety responsibility laws and procedures, other Department services and services available at other state agencies, and traffic laws. Receives and responds to telephone inquiries from the general public. Works under general supervision, with limited latitude for the use of initiative and independent judgement.

Essential

Duties / Responsibilities:

• Meets and deals with the general public in professional and courteous manner; answers general questions pertaining to applications for various types of driver licenses and identification cards, questions pertaining to traffic laws, driver license, commercial driver license, and safety responsibility laws, driver education, driver improvement, insurance requirements, voter's registration, organ donation, Department employment, and other Department and state agency services.
• Receives and reviews original and permit applications, duplicates, modifications and renewals. Determines the legal needs and requirements of driver license and identification card applicants. Screens application forms to ensure applicant qualification. Approves applications for license and permits based on state regulations, administrative codes, and agency policies and procedures.
• Provides interpretation of licensing and permitting requirements and applicable various agency and statutory requirements. Performs basic check of physical driving capabilities of applicants by evaluation during observation and interviews of hearing, mental, visual, or physical restrictions, and potential driving limitations due to various medications and their dosage quantities; checks for adequacy of applicant's eyesight through use of vision tester; prepares supplemental forms as necessary when potential physical problems or restrictions are identified;
  
  determines referrals to Medical Advisory Board and/or to a vision specialist for further evaluation.
• Inspects motor vehicles for safety prior to road test; verifies evidence of financial responsibility; checks for registration and/or reciprocity; and describes road test basics to applicant. Assumes responsibility of certifying drivers as reasonable risks or disapproving drivers as unreasonable risks. Makes and properly interprets National Driver Records (NDR), Problem Driver Pointer System (PDPS), Commercial Driver License Information System (CDLIS), SAVE (System Alien Verification and Entitlement) and other external system inquiries to determine applicants' eligibility for licensing.
• Issues licenses and permits, collects appropriate license fees and prepares receipts; ensures and accepts accountability that monies received balance with receipts issued; captures photograph of applicants, their signatures, and their thumbprints. Checks accuracy of original, renewal, and duplicate license applications, driver education certificates, school attendance forms, insurance documents, registrations, notarizes forms and administers oaths as necessary. Inputs license and permit applications, payments, and required technical data for license and permits into appropriate computer applications, databases and systems.
  
  Advises applicants of suspensions, cancellations and revocations, and…