Patient Services Specialist - General Surgery Clinic;

Citizens Medical Center is a not-for-profit hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 338-bed acute care hospital with over 1,000 dedicated employees.

Citizens offers a generous benefit package that includes retirement plans upon hire, and an excellent medical plan with optional insurance plans to choose from.

If you are interested in pursuing a career with an award-winning hospital, welcome home.

The Patient Services Specialist (PSS) is responsible for welcoming and directing patients, answering, screening, routing phone calls, and checking patients in and out. Main responsibilities of a PSS can include collecting co-pays, co-insurances, deductibles, outstanding balances, and processing referrals.

• Promptly answer and direct all incoming phone calls to the appropriate area. (EF)
• Check-in and register patients in and out accurately and efficiently. (EF)
• Verify and update all patient demographics. (EF)
• Obtain, confirm, and enter patient insurance information. (EF)
• Schedule and pre-register patients according to clinic protocol and guidelines. (EF)
• Prepare charts and print encounter tickets prior to patient visit. (EF)
• Confirm appointments and document responses in EMR. (EF)
• Receive and upload laboratory, imaging, and other procedural results into the patient’s e-chart.
• Collect outstanding balances, co-pays, co-insurance, and deductibles. (EF)
• Reconcile the cash drawer as per CMP Business Office guidelines.
• Process appointment-based referrals. (EF)

• Adheres to organization-wide and other applicable policies and procedures.
• Day-to-day performance complies with the hospital’s Service Excellence Behavioral Expectations.
• Performs within the prescribed limits of the hospital’s Ethics, Compliance and Confidentiality Program guidelines.
• Performs within the professional Scope of Practice at all times.

• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Required:

High School education or GED
Preferred:
Education and/or training related to the clinic specialty.

Required:

At least one year of experience in a healthcare related field.
Preferred:
Prior experience working in a medical practice/office.

Required:

Basic computer skills, an ability to effectively communicate, and a willingness to travel to satellite clinics.
Preferred:
Familiar with medical terminology, proficient in Microsoft Office, and prior experience with an electronic medical record platform.

Required:

Current Texas Driver's License
Preferred:
Current certification related to the physician practice or clinical setting.

Citizens Medical Center is a not-for-profit, community hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 317-bed acute care hospital with over 1,200 employees. Voted “Best of the Best” hospital in Victoria for 14 consecutive years, Citizens Medical Center is a level III Trauma Center, currently renovating its 24/7 Emergency Department that includes an onsite medical helicopter.

Citizens has a comprehensive Community Cancer Program that includes two linear accelerators and HDR brachytherapy. Citizens is recognized for its outstanding cardiology program which includes a nationally accredited Chest Pain Center and is a Primary Stroke Center. Citizens also includes a comprehensive, accredited Bariatric Surgery program, Birth Center with labor and delivery, imaging and surgery center, sleep study center, state-of-the-art rehabilitation and fitness center, urology center and da Vinci robotics minimally invasive surgery options, a home health agency, and has a long history of providing continuing education for healthcare providers and the community.

Citizens Medical Center is looking for…