Patient Services Specialist - Urology Clinic;

Citizens Medical Center is a not-for-profit hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 338-bed acute care hospital with over 1,000 dedicated employees.

Citizens offers a generous benefit package that includes retirement plans upon hire, and an excellent medical plan with optional insurance plans to choose from.

If you are interested in pursuing a career with an award-winning hospital, welcome home.

job title, task or skill

Admissions, Assessment and Referral Staff

The Patient Services Specialist (PSS) is responsible for welcoming and directing patients, answering, screening, routing phone calls, and checking patients in and out. Main responsibilities of a PSS can include collecting co-pays, co‑insurances, deductibles, outstanding balances, and processing referrals.

• Promptly answer and direct all incoming phone calls to the appropriate area. (EF)
• Check-in and register patients in and out accurately and efficiently. (EF)
• Verify and update all patient demographics. (EF)
• Obtain, confirm, and enter patient insurance information. (EF)
• Schedule and pre-register patients according to clinic protocol and guidelines. (EF)
• Prepare charts and print encounter tickets prior to patient visit. (EF)
• Confirm appointments and document responses in EMR. (EF)
• Receive and upload laboratory, imaging, and other procedural results into the patient’s e-chart.
• Collect outstanding balances, co‑pays, co‑insurance, and deductibles. (EF)
• Reconcile the cash drawer as per CMP Business Office guidelines.
• Process appointment‑based referrals. (EF)

• Adheres to organization‑wide and other applicable policies and procedures.
• Day‑to‑day performance complies with the hospital’s Service Excellence Behavioral Expectations.
• Performs within the prescribed limits of the hospital’s Ethics, Compliance and Confidentiality Program guidelines.
• Performs within professional Scope of Practice at all times.

• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to thisjob at any time.

Required: High School education or GED

Preferred: Education and/or training related to the clinic specialty.

Required: At least one year of experience in a healthcare related field.

Preferred: Prior experience working in a medical practice/office.

Required: Basic computer skills, an ability to effectively communicate, and a willingness to travel to satellite clinics.

Preferred: Familiar with medical terminology, proficient in Microsoft Office, and prior experience with an electronic medical record platform.

Required: Current Texas Driver's License

Preferred: Current certification related to the physician practice or clinical setting.

Citizens Medical Center is a not-for-profit, community hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 317-bed acute care hospital with over 1,200 employees . Voted “Best of the Best” hospital in Victoria for 14consecutive years, Citizens Medical Center is a level III Trauma Center, currently renovating its 24/7 Emergency Department that includes an onsite medical helicopter.

Citizens hasacomprehensive Community Cancer Program that includes two linear accelerators and HDR brachytherapy. Citizens is recognized for its outstanding cardiology program which includes a nationally accredited Chest Pain Center and is a Primary Stroke Center. Citizens also includes a…