ICT Support Officer

The Labour Hire Authority (LHA) protects Victorian workers from exploitation and improves transparency and integrity in the labour hire industry by regulating businesses that provide or use labour hire services. LHA licences labour hire providers, monitors and enforces compliance, and supports providers, hosts and workers to understand and comply with their legal obligations.

Established to administer the Labour Hire Licensing Act 2018 (Vic) (LHL Act), LHA is an independent agency whose work is wholly funded by licence fees from labour hire businesses. Since 2019, LHA has expanded its program of industry engagement, compliance and enforcement, growing its small and dedicated team to around 120 staff and establishing a strong track record.

LHA employees are offered hybrid and flexible working arrangements in accordance with Victorian Public Service and LHA policies. Our offices are located in Melbourne CBD and Bendigo.

About the position

The ICT Support Officer provides first-level technical support to Labour Hire Authority (LHA) staff and contractors, ensuring the efficient operation of ICT systems, applications, and devices.

The role focuses on delivering an exceptional customer experience, resolving incidents and service requests via Service Now ITSM, contributing to the continuous improvement of support processes, and developing end-user knowledge resources that empower self-service and reduce repetitive demand on ICT staff.

About you Experienced and passionate about providing strong level of ICT service and support

Ability to work in a fast-paced team environment dealing with competing priorities

Highly developed customer service, communication and interpersonal skills

How to Apply

Please apply by providing a cover letter including your responses to the Key Selection Criteria outlined in the Position Description (attached), along with your Resume/CV.For further information regarding Labour Hire Authority, please visit our website at (Use the "Apply for this Job" box below). Applicants will be required to comply with the Occupational Health and Safety Act 2004, directions, policies or procedures.

All personal information is kept secure and confidential and managed in accordance with the Privacy and Data Protection Act, 2014. Successful candidates will be required to undergo the Victorian Public Service pre-employment screening process and an Australian Criminal History Check prior to commencing employment with Labour Hire Authority.
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