Director of Operations

Job Description

We are seeking a dynamic and strategic‑minded Director of Operations to lead our operational efforts and drive efficiency for the Operating Company. In this role you will be given challenging assignments throughout the company and will tackle some of the most complex problems. The ideal candidate will possess a strong background in operations management, excellent leadership skills, and a proven track record of optimizing processes to enhance productivity and profitability.

As the Director of Operations, you will play a pivotal role in overseeing day‑to‑day operations, implementing best practices, and fostering a culture of continuous improvement.

• Oversee efficient operations of warehouse and transportation functions, including receiving, stocking, picking, packing, delivery, equipment maintenance, security, and safety.
• Oversee scheduling and delivery of incoming product and outbound product/customer deliveries; manage the department to achieve appropriate timeliness of delivery and highest quality of product.
• Develop, implement and monitor standard operating procedures for warehousing, transportation, inventory, and security.
• Negotiate with vendors/suppliers for packaging, shrink wrap, pallets, parts, and other necessary items.
• Lead managers and associates, including staffing, training, coaching, performance management and problem resolution, ensuring staff maintains a high level of professionalism, competency and motivation.
• Develop, implement, and monitor warehouse and transportation employee productivity/quality action plans in accordance with the standards developed by the operations group.
• Determine warehousing and transportation personnel and equipment requirements by evaluating warehouse activities, projected volumes, and product mixes in accordance with productivity standards.
• Ensure company, OHSA and MOT standards for warehousing, distribution, and employee safety are met.
• Implement procedures for handling customer returns, vendor returns, and obsolete inventory; perform periodic physical inventory counts, cycle counts and investigate redlines to keep the perpetual inventory system accurate.
• With the corporate operations group, identify requirements and implement training programs for the DC warehouse and transportation employees.
• Meet regularly with the OpCo President to discuss planned versus actual profitability, capital expenditures, employee productivity, and other relevant issues.
• Support Risk Management in investigating and monitoring accidents to identify root causes and take corrective actions; work with Human Resources to develop OpCo training and incentive programs to improve transportation and safety.
• Participate in sales effort by assisting sales personnel with presentations and working closely with customers to resolve issues in operations or product quality.
• Ensure effective cooperation and communication with other departments.
• Perform other related duties as assigned.

• Strong leadership and team management skills, with the ability to inspire and motivate teams to achieve goals.
• Excellent analytical and problem‑solving abilities, with a keen eye for identifying opportunities for improvement.
• Solid understanding of budgeting, financial management, and risk analysis.
• Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively across all levels of the organization.
• Proficiency in project management and process improvement methodologies such as Lean or Six Sigma is desirable.

• Warehouse and transportation management experience.
• Leadership role for a team of more than 100 direct and indirect reports.
• Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).
• Food distribution and Direct Store Delivery experience preferred.
• SAP or similar warehouse management systems experience preferred.

Benefits information is available upon request.

Performance Food Group and/or its subsidiaries (individually or collectively, the “Company”) provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations.