Parts Clerk

Position Description

Parts Sales Associate (Retail Counter) & Parts Driver

Parts Manager

The Parts Sales Associate sells parts to all available customers over the counter, through the shop or on the telephone. Must present a professional appearance. The Parts Driver delivers and picks up parts and equipment for the dealership.

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure the customer is exposed to the full product line.
• Pull purchased parts from stock. If part is not in stock, determine availability and inform customer of expected date of arrival.
• Answer telephone calls, providing price quotes and other information, capture customer name and phone numbers.
• Set up orders for daily shipment, delivery or pick-up.
• Verify “will-call” and “back-order” files weekly and return to vendors or stock those items not required.
• Assist the parts to service counter parts sales associate as necessary.
• Order parts not in stock as approved by the Parts Manager.
• Notify the customer and the Service Department when the parts arrive.
• Accept cash and credit payments. Keep cash register accurate.
• Assist with organization and cleanliness of parts department.
• Receive and stock incoming inventory. Verify receipts against purchase orders.
• Assist with periodic inventory vehicle counts as directed by supervisor.
• Ensure merchandise displays are stocked, clean and appealing to customers.
• Complete all training as directed by supervisor.
• Follow policies and procedures as set forth in Employee Handbook.
• Any other duties as assigned.
• Deliver parts and equipment to customers and vendors.
• Pick up parts and equipment from customers and vendors, to be coordinated with the Parts Manager, Inventory Control Clerk, Parts Counter people, or Shipping and Receiving Clerk before leaving.
• Complete a log at the time of delivery and request recipient’s signature.
• Unload truck each night. Turn in all paperwork and undelivered parts.
• Help maintain the professional appearance of the parts department.
• Maintain the parts delivery vehicle; ensure it is clean and operating properly.
• Adheres to Company policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational:
High school diploma or the equivalent.

Experience:

One year in a vehicle parts department preferred.

Special Skills (i.e., licenses, certifications, etc.):
Excellent oral and written communication skills. Ability to read and comprehend instructions and information. Ability to work well with the public. Ability to use personal computer and applications including word processing and spreadsheet applications. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write simple reports. Ability to effectively communicate one-on-one with customers, employees and vendors.

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations.

Current, valid, driver’s license; satisfactory Motor Vehicle Report (MVR) are required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to…