Customer Service Officer

$33.63 per hour | Not for profit salary packaging + 17.5% leave loading

Modern bright facilities | close to amenities

Position:
Customer Service Officer

Employment type:

Full time | Ongoing

This role makes a real difference to how people experience care, every single day.

As a Customer Service Officer, you are often the first point of contact for clients, visitors and staff, and your consistently positive and welcoming presence sets the tone for their experience. You greet people with warmth and professionalism, provide friendly and non‑judgemental support, and handle all interactions with care, discretion and confidentiality.

This role works across multiple Ballarat Community Health sites and requires flexibility to move between locations based on daily service needs. Some days you will be front‑facing, welcoming people at reception, while other days may be primarily phone‑based, supporting clients through bookings, enquiries and follow‑up.

Customer Service Officers are integral to how our organisation works. Your knowledge and support does not just help clients navigate their care, it also supports clinicians and teams to do their best work. You are the connector, the problem solver, and often the calm and reassuring presence in a busy moment.

This role will suit someone who enjoys working as part of a strong team and values structure, routine and getting things right. Much of the work involves managing bookings, enquiries and systems using clear processes that ensure care runs smoothly, safely and consistently. The impact is felt in the confidence and reassurance people experience when things work as they should.

You will thrive in this role if you:

• Are organised, people‑focused and comfortable working in a fast‑paced environment that values consistency and accuracy
• Bring a friendly, calm and professional approach to every interaction, whether welcoming people in person or supporting them over the phone
• Have strong attention to detail, clear communication skills and the ability to follow established processes
• Maintain a respectful, non‑judgemental and confidential approach at all times
• Stay calm under pressure, manage competing priorities well, and take pride in being reliable and dependable
• Are adaptable and flexible, able to work across different sites and adjust to daily priorities

Experience in a customer service or administrative role, ideally in a busy office or health setting, is highly regarded.

Ballarat Community Health is a not‑for‑profit community health organisation that’s been creating healthy communities through the provision of accessible, affordable and quality health and wellbeing services for over 45 years.

We deliver a range of primary health, social care and community‑based support to meet local community needs. We have approximately 300 staff, with six locations across Ballarat and the Western Region.

At Ballarat Community Health, we are committed to creating a supportive and inclusive work environment that values the wellbeing of both our clients and our staff. Joining our team means becoming a part of a passionate community dedicated to positive change in the lives of those we serve.

Our staff benefits include:

• Salary packaging – up to $15,900 for everyday living expenses and up to $2,650 meals and entertainment
• Excellent working conditions with a high sense of job satisfaction
• Flexible working arrangements
• Access to employee wellness programs and discount
• Social club
• Ballarat – Australia's most liveable regional city (RMIT 2020)

To obtain a copy of the position description, please .

For further enquiries about this role please contact Brian Fegan, Practice Manager, on telephone 0 3 5338 4568.

Applications close NO LATER THAN 11.59pm on Thursday 2 July 2026.

Please note we are actively seeking candidates for this role and will review applications as they are received. Interviews may commence before the closing date, so we encourage you to submit your application as soon as possible. Ballarat Community Health reserves the right to close this advertisement early if a suitable candidate is…