Cashier, Retail

Job Description Position Purpose

Cashiers play a critical customer service role by providing customers with fast, friendly, accurate, and safe service. They process checkout and/or return transactions, as well as monitor and maintain the self-checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities, and follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position cashiers and support them by expediting price checks, approving point-of-sale transactions and markdowns for mainline registers, self-checkout, returns, Pro Desk, special services, and tool rental.

They provide first-level escalation for customer issues and assist in the supervision, coaching, and training of other front-end associates by participating in the training of new cashiers and utilizing all available tools to coach and develop other cashiers. The preferred qualification for a Head Cashier is one or more years of cashier experience.