Communications Clerk - Nights; PT w​/Rotating Weekends

JOB SUMMARY

Answer incoming calls to the hospital switchboard and distribute to appropriate personnel. Monitor alarms and codes and respond according to procedures. Page physicians on the loudspeaker. Provide communication to Security officers through radio contact. Provide answering service functions as needed.

• Answer incoming calls to the hospital switchboard and distribute to patients, employees, physicians offices, etc. in a prompt, courteous and professional manner – (EF)
• Overhead page; respond to security calls;
• Respond to emergency codes in a prompt and professional manner ensuring that all personnel have been contacted; record actions on reports/logs as required. – (EF)
• Monitor all alarms in the PBX area and respond quickly and according to department protocol – (EF )

• Adheres to organization-wide and other applicable policies and procedures.
• Day‑to‑day performance complies with the hospital’s Service Excellence Behavioral Expectations.
• Performs within the prescribed limits of the hospital’s Ethics, Compliance and Confidentiality Program guidelines.
• Performs within his/her professional Scope of Practice at all times.

• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
• 1‑2 years customer service or telephone experience

• Preferred qualifications or experience where applicable.

Health

• STD, LTD Disability
• Supplemental Life, AD&D
• Flexible Spending (FSA)
• Employer paid life insurance and short term disability

Retirement/Investment

• 457(b) Deferred Compensation
• Paid Time Off
• Sick leave, Bereavement leave, Jury Duty/Witness Service
• Tuition Reimbursement
• Hospital‑paid & administered annual immunizations

Citizens Medical Center is looking for employees who display respect and enthusiasm for patients, visitors, and coworkers, and who consistently uphold the organization’s commitment to providing outstanding outcomes and an excellent experience.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.