Automated Meter Reader; AMR Technician

Under basic supervision, the Automatic Meter Reader (AMR) Technician provides general customer service and participates in the maintenance and operation of the City’s Automatic Meter Reading (AMR) and water meter system.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class.

• Applies technical skills to service and maintain the City’s AMR and meter system with direction from the Sr. CSR - Field Services.
• Performs meter system connects and disconnects on new, closed or non-payment accounts. May need to conduct disconnects in emergency situations (example: private plumbing break, etc.).
• Understanding and interprets results when reading water meters. May need to reread meters based upon request from UBO or customer.
• Documents meter conditions and other relative information regarding AMR system.
• Reports if AMR and meter system equipment is in need of repair (example: water leaks or the need for new meter boxes).
• Assists office personnel when needed regarding field operations, locations of meters and assignments of account numbers to new water taps.
• Maintains records of work performed such as jobs completed to include labor, material and equipment.
• Completes UBO related work orders.
• Provides backup in the Senior CSR's absence.
• Rotates on after hour calls which includes weekends and holidays. When performing after hours duty, employee is required to arrive to the job site within 30 minutes of receiving call out.
• Performs duties in a safe and orderly manner, complying with all City and department safety rules.
• Regular attendance at work and arrives on time.
• Performs all other job-related duties as assigned or as become apparent.
• Ability to get along with other employees and the public.

Work is performed at various locations throughout the City and requires exposure to various outdoor weather conditions, hazardous chemicals, and electrical hazards. May be required to work in confined spaces, climb and work at heights, and lift and move objects weighing up to 100 pounds. Personal Protective Equipment

Required:

Safety Boots.

• High School diploma preferred
• Minimum of one (1) year of experience in a related field
• Valid Driver License
• Knowledge of laws, regulations, policies, and records management
• Proficient in troubleshooting and interpreting data from AMR devices
• Skilled in communication, math, customer service, and tool use
• Ability to enforce safety practices and build effective relationships