Factory IT Technician

Job Description:

This role will ensure delivery of Factory OT/IT related services to the site, provides support and first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Leads implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES).

• Ensure cyber security of home site - Local Network Administrator
• Deploy remediation solutions to mitigate current Risk & maintain Cybersecurity standard
• Ensure all network procedures are completed (Back Up / Patching / Antivirus Update …).
• Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for all managed IT/OT assets.
• Prepare and follow procedure for emergency & business continuity plan “crisis tool kit”.
• Provide documentation and training to ensure consistent processes and knowledge transfer.
• Consistent user account management (Alero/Domain).

• Site functional expert of all local applications he/she is supporting.
• Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use.
• Collaboration with Mars IT and other Mars teams (Engineering / Operations / Quality ...).
• Responsible for issue resolution, and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners.
• Raise tickets utilizing the global system to have KPI and dashboarding of his/her actions providing teams an overall status of all global support activities at the site level.
• Owner of the Factory OT/IT Infrastructure and Factory OT/IT masterplan at their site location.
• Responsible for implementation and coordination of Factory OT/IT projects in their home site.

• Provide communication of Factory OT/IT infrastructure solutions and services to Quality, Production, Maintenance, Engineering and Mars MGS teams.
• Liaise with the OT Security Team. Immediately escape any critical issue to the OT Security team resources.
• Responsible for effective use of Factory OT/IT infrastructure services this includes providing trainings, guides and raising awareness of available IT tools and services.
• Functional expert in site Factory IT, demonstrating clear understanding of the problems and opportunities for business change.
• Support’s site MES (Manufacturing Execution System).
• Responsible for their safety and the safety of contractors adhering to the Food Safety Policy
• Manage external contractors for Factory OT/IT tasks, follow all the induction processes and supervise their work in the site respecting the Safety standard.
• Ensure all work within the site follows all Mars standards.
• Drives Compliance and Regulatory (Food Safety and other industry-specific regulations).

• Is part of the site reliability team with dotted line report to Factory OT/IT regional organization.
• Follows the guidelines and procedure provided by regional OT/IT organization
• Establishes and follows KPI’s and SLA for every service provided.
• Prepares OT/IT infrastructure masterplan, assures availability of critical spare parts and manage obsolescence.
• Actively manages all accounts within the factory environment, adhering to guidance's from global security teams.

• 2-year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies.
• Fluent in English with excellent communication skills (verbal and written)
• +3-year IT (Information Technology) & OT (Operational Technology) experience.
• Excellent organizational, analytical, project management and technical skills.
• Server administration
• Virtual infrastructure administration
• IT/OT Architecture knowledge
• Database administration knowledge
• SQL knowledge
• Excel, VBA knowledge
• Self-Management following defined KPIs/objectives and proactively tracking.
• Lifelong learner capable of attaining necessary professional qualifications and continual technical development
• High School Diploma/GED is required