IT Support Analyst

Job Details

Job Location:

ComAV, LLC - Victorville, CA 92394

Position Type:
Full Time

Education Level: 2 Year Degree

Salary Range: $28.00 - $35.00 Hourly

Travel Percentage:
None

Job Category:
Information Technology

The IT Analyst supports the Company's technology infrastructure, business applications, and end users across aircraft maintenance, MRO, warehouse, materials, quality, maintenance planning, and administrative operations. Provides technical support, troubleshooting, system administration, application support, data analysis, and process improvement while ensuring technology systems are reliable, secure, and aligned with operational requirements.

• Provide Tier 1 and Tier 2 support for hardware, software, network connectivity, user accounts, printers, mobile devices, and business applications.
• Diagnose and resolve technical issues promptly and elevate complex issues as appropriate.
• Support workstations, laptops, scanners, printers, Desktops, mobile devices, and other IT equipment.
• Assist with system access, password resets, application issues, and user questions.
• Document incidents, resolutions, recurring issues, and system changes.

• Support ERP, MRO, maintenance, inventory, materials, quality, timekeeping, HRIS, and other business applications.
• Support systems used for aircraft maintenance, work orders, parts, tooling, inventory, employee time, and production activities.
• Work with Operations and Maintenance to resolve technology issues affecting production and maintenance activities.
• Assist with application configuration, testing, upgrades, implementations, and data integrity.
• Coordinate with vendors and internal stakeholders to resolve application issues.

• Assist with user account creation, modification, termination, and access management.
• Maintain appropriate access controls based on job responsibilities and business need.
• Support cybersecurity, endpoint security, antivirus/EDR, patching, and system updates.
• Assist with monitoring system availability, network connectivity, and security alerts.
• Follow procedures for data protection, backup, recovery, and business continuity.
• Support IT audits and documentation requirements.

• Develop and maintain basic reports, queries, dashboards, and data extracts.
• Analyze system and operational data to identify trends, discrepancies, and improvement opportunities.
• Assist with data validation, reconciliation, and technology-related reporting.

• Participate in IT projects, system implementations, upgrades, integrations, and process improvements.
• Assist with business requirements, testing, and validation of system changes.
• Develop and maintain user procedures, system documentation, and training materials.
• Identify opportunities to improve system efficiency, automation, and user experience.

• Provide timely IT support throughout hangars, maintenance areas, warehouse, offices, and other operational areas.
• Understand the operational impact of technology issues on maintenance, production, inventory, quality, schedules, and customer commitments.
• Support technology used by technicians, inspectors, planners, materials personnel, and management.
• Respond to critical IT issues in accordance with established escalation procedures.
• Maintain professionalism and awareness of the safety-sensitive aviation environment.

• Maintain confidentiality of Company, employee, customer, aircraft, maintenance, and business information.
• Comply with Company policies, safety requirements, cybersecurity standards, and applicable FAA and regulatory requirements.
• Maintain accurate IT documentation, asset records, and system inventories.
• Assist with IT asset procurement, deployment, configuration, and lifecycle management.
• Support employee onboarding and offboarding, including equipment and system access.
• Participate in after-hours or emergency support when required.
• Perform other duties and responsibilities as assigned.

0 direct reports. This position does not have…