Program Director Victorville, CA

Reporting to the Vice President, Clinical Director, the Program Director leads and directs the overall management, organization, strategy, and operations of the residential and outpatient services. The Program Director is responsible for the effective delivery of trauma-informed, evidenced-based services to patients and family members, providing leadership, management, and clinical supervision to staff in the delivery of direct service to patients, and ensuring the successful integration of treatment and educational services.

The Program Director is responsible for ensuring pillar outcomes are met;
People, Quality & Performance. Employee exercises independent judgment and discretion and reports to the VP, Clinical Director.

Essential duties and responsibilities include:

• Responsible for employee staffing, on-boarding, retention, and administration across assigned programs. Performs managerial duties including recruitment, interviewing, hiring, training, evaluating program supervisory and administrative staff; oversees recruitment and supervision of consultants; manages performance, conducts performance appraisals and recommends salary increases; takes disciplinary measures as needed.
• Developing a plan for the orientation, development, and training of staff.
• Institutes and supports employee supervision and coaching system that supports employee development and advancement.
• Lead a high performing team by developing viable business plans targeting contract maximization or revenue growth.
• Defines programs success indicators/measures and engages in data-based reviews of programs performance against indicators/measures. Prepares and/or manages monthly statistical reporting of program services and other reports required.
• Ensures the delivery of a continuum of services.
• Ensures the safety and wellbeing of patients by developing and maintaining a therapeutic milieu.
• Responsible for all quality assurance, quality record-keeping using an electronic health record, and health and safety of unit and patients and staff. Documentation utilizing an electronic health record system is required.
• Oversee and coordinate efforts to ensure the program meets or exceeds performance standards as established by the agency, regulatory bodies (CCL, CARF), contractors, and other agency stakeholders.
• Provides leadership to the programs and directs the overall management, organization, and operations of all services and related activities for San Bernardino programs.
• Establishes, implements, and monitors program goals, objectives, corrective action plans, and procedures, conferring with organization leaders, peers and staff, as necessary.
• Develops and monitors annual operating plan and budget for all assigned programs, in coordination with Finance. Manages the fiscal operation of these programs to meet or exceed annual budget expectations; participates in the preparation of annual budget projections or adjustments; monitors expenditures; provides input and coordinates with staff to ensure adherence to budget.
• Ensures each program meets billing expectations.
• Preparing the facility's budget and managing expenditures according to the facility's budget limitations.
• Responsible for building successful business relationships with referral sources, local stakeholders, and payors.
• Maintains advanced knowledge regarding industry standards, regulatory changes, innovations, and trends for program development and improvements.
• Maintains knowledge of program standards and policies developed by Phoenix House, licensing and other governing bodies; develops personal and professional knowledge by attending educational workshops/conferences, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices and participating in in-service programs.
• Participates as an active, engaged member of the Sr. Leadership team focusing leadership, strategic thinking/planning, sustainability, evaluation, and development of the organization's philosophy.
• Be present, along with the Chief Executive Officer, or a designee, at all board of directors' meetings during which the operation or the policies of the short-term residential therapeutic program are discussed.
• Participates, co-leads, and/or coordinates, as needed, on appropriate committees or teams in support of the organization's mission, implementation of strategic plan and direction. Actively participates in the organization's policy assessment, development, implementation, and review.

The incumbent in this position supervisors lower-level staff.

Education/experience/credentials include:

• Have a master's degree in health care administration or related field from an accredited college or university, plus a minimum of two years of leadership experience in a residential treatment facility or a similar setting
• LCSW, LMFT, or LPCC Required.
• Must maintain a valid credential (if required for your position) during your employment.
• Must obtain TB test clearance and update on a yearly basis.

Knowledge, skills,…