Peer Support Specialist

Job Summary The Peer Support Specialist plays a vital role in supporting Wellness Center participants by providing emotional support, mentorship, and hands-on assistance with daily program operations. This includes responding to emergencies, assisting with meal service, conducting wellness checks, and maintaining safety and cleanliness of the facility. The role is key to fostering a compassionate and structured environment focused on recovery, stability, and independent living.

Essential Duties & Responsibilities Ensure participant safety through on-site supervision and regular wellness checks

Enforce program rules and policies, and respond appropriately to behavioral issues

Assist with intake, including sanitation of belongings and bed assignments

Distribute essential supplies (bedding, clothing, hygiene items)
Conduct COVID symptom screenings

Respond to emergency situations and coordinate with emergency services as needed

Support de-escalation and crisis resolution for participants in distress

Collaborate with on-site security to monitor activity and manage incidents

Perform regular janitorial tasks (restrooms, common areas, hygiene trailers)
Replenish restrooms and dining area supplies, monitor laundry schedules

Promote hygiene practices and independent living skills

Pack and store participant belongings as needed

Answer phones, take messages, and assist with daily communications

Complete incident logs, HMIS documentation, and written reports

Monitor medication cabinet and review logs Attend trainings, team meetings, and house meetings

Assist in planning and facilitating life skills workshops and engagement events

Maintain professional boundaries and confidentiality per HIPAA standards

Education & Experience High School Diploma or equivalent required

Personal or professional experience supporting individuals experiencing mental health challenges, housing instability, or homelessness is preferred

Experience supporting vulnerable populations is strongly preferred

Valid CA driver’s license requiredBLS certification preferred

Knowledge & Skills Crisis de-escalation and trauma-informed care practices

Familiarity with shelter and housing policies and barriers

Understanding of confidentiality, HIPAA, and client boundaries

Communication, empathy, and documentation proficiency

Team collaboration, reliability, and adaptability

Knowledge of local housing, social, and health resources

Work Environment &

Physical Requirements Work is performed in both indoor and outdoor settings and requires regular walking, standing, and active engagement with participants.

Must be able to safely lift, carry, push, and/or pull up to 50 pounds.

Requires the ability to respond promptly and appropriately to participant needs, including potential crisis or emergency situations.

May occasionally work in varying weather conditions and community-based environments.