Staff Assistant III

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

To assist the department leadership team in analyzing and evaluating the activities of the department/division, to coordinate actions that cross division lines and to provide administrative support. Lead complex/difficult and moderately varied tasks of considerable latitude and impact.

• Coordinate Executives’ schedules based on business priorities
• Collect, prepare and maintain data for analysis, reports and reference
• Coordinate and prepare agendas for meetings, events and presentations
• Coordinate travel arrangements, prepare authorizations and review expense reports
• Order supplies/services and reconcile invoices
• Partner with leadership to coordinate, execute and maintain programs and initiatives
• Prepare and submit budget requirements for Annual Financial Plan (AFP)
• Proofread and edit content for standardization to ensure clarity and accuracy
• Research and evaluate operational issues, inquiries and/or complaints
• Review internal studies and surveys to provide summaries to leadership
• Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units
• Plan, develop, implement and maintain new and existing programs, campaigns and special offers
• Recommend and implement technical/electronic enhancements to improve administrative operations
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
• Coordinate, meet, and welcome external visitors
• Maintain organizational charts and distribution lists
• Perform other duties as assigned

• Ability to maintain confidentiality and demonstrate integrity
• Ability to work independently and in a team environment
• Experience in independently managing or administering a function or project
• Extensive experience in performing clerical or administrative duties/responsibilities
• Advanced knowledge of expense tracking, budget preparation and administration
• Advanced database and presentation software skills
• Advanced organizational, planning and time management skills
• Advanced research, analytical, and problem-solving skills
• Advanced skill communicating with all levels within an organization
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
• Advanced verbal and written communication skills
• Advanced word processing and spreadsheet software skills
• Expert administrative support skills, methods and procedures

• Associate's Degree in Business Administration or in a related field or equivalent experience
• Working knowledge of Navy Federal products, services, programs, policies and procedures