Business Development Operations Specialist

Overview

Position Summary:

Working independently, receives, logs in, researches and responds to inquiries from public sector customers and channel partners. The range of inquiries includes, but is not limited to, requests for contract and billing documentation; requests to research and resolve billing issues; questions about account drops and usage. Serves as chief problem-solver for the public sector sales team. Works with limited supervision.

• Serve as the operational support contact for public sector sales team members, customers, and channel partners to assist with contracting, billing, and invoicing questions.
• Participate in the development of business intelligence systems to enhance the Indicative Pricing Tool, ECHO, and Salesforce as they relate to Public Sector functions. Test new IT systems or enhancements and provide feedback as part of a team.
• Interface with other departments to develop new programs and procedures involving public sector accounts. Meet regularly with Public Sector BDMs and Supervisor to review project status and ensure objectives are met.
• Coordinate pre-pricing response calls with representatives of all functional teams to review RFPs and large pricing requests, identifying issues before internal resources are deployed.
• On behalf of public sector sales team members, create formal requests for functional team review (via JTZilla or similar system) to ensure compliance with internal policies and procedures.
• Follow up with public sector sales team members, customers, and channel partners to address Have-to-Have (H2H) contract deficiencies (e.g., tax exemption issues; missing initials/signatures on contracting documents). Monthly, assist the sales team in cleaning up resolution (negative status) contracts to eliminate carryover of commission payments due to BDMs and channel partners.
• Monitor Cost-to-Cover (CTC) notices caused by early terminations of contracts. As needed, assist the sales team, customers, and channel partners with account re-enrollments and collaborate with Billing on fee collections.
• Act as interim sales specialist staff member, as needed and as time permits, to assist Business Development Managers to meet deadlines.
• Handle all other related duties, as assigned.

• Bachelor's Degree in Business, Marketing, Technology, or related discipline (preferred).
• 3+ years of experience in sales support, customer service, or administrative work, preferably in the energy industry (required).
• Proven proficiency in Excel, including macros, pivot tables, and v-lookups.
• Experience with Docu Sign, PowerPoint, Adobe, Web-based applications, Oracle, Salesforce and/or JIRA.
• Demonstrated track record of customer service and problem resolution skills.
• Outstanding organizational skills with meticulous attention to detail and time management.
• Strong follow-through and sense of ownership, with an ability to build relationships with employees and customers at all levels.
• Self-motivation and the ability to maintain a positive attitude in a fast-paced, deadline-oriented environment.
• Excellent interpersonal, oral and written communication skills.

We offer a competitive salary range of $69,000 to $100,200 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off. Compensation may vary by geographic location.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply.

Why work at Alta Gas? Alta Gas is a North American energy infrastructure company focused on owning and operating assets that provide affordable energy to our customers. Our assets include Washington Gas/WGL, SEMCO, and Petrogas. We are a team of nearly 3,000, delivering energy solutions across the energy value chain from upstream to end users. We serve approximately 1.7 million customers in the United States through regulated natural gas utilities and storage utilities.

Learn more about our team, mission, and strategy.

To learn more about our mission:

For Canadian hires: Alta Gas hires on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to any protected characteristic.

For U.S. hires: Alta Gas offers a total rewards package including competitive pay, incentive bonus plans, holiday pay, 401K matching, and benefits. PTO is provided to balance work and personal life; available benefits vary by role.

U.S. affiliates of Alta Gas are committed to equal employment opportunity and providing reasonable accommodations to applicants with disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, or other protected…