Customer Support Manager; Csm

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3 days ago Requisition

Salary Range: $50,000.00 To $65,000.00 Annually

Customer Support Manager

Millwood Inc. Mission:
For all who come in contact with Millwood to clearly see the love of Christ in all that we do.

Millwood, Inc. demonstrates and encourages industry-leading innovation (with God, all things are possible),
service (serving Christ and others),
stewardship (caring for our Team, suppliers, customers and resources) and sustainability (preserving God’s creation for future generations).

We serve as the single-source provider of proven load carrying, securement and damage prevention solutions, management services with or without dedicated facilities, erosion control and lumber products, all founded and built on the gospel of Jesus Christ.

Millwood brings an ever-expanding portfolio of products and engineered solutions through its national footprint including over 1,800 dedicated Team members in 41 locations across North America.

Millwood is committed to fulfilling its mission and the growth of
1) People,
2) Presence,
3) Products and
4) Profitability for generations of Millwood Team members to come.

The Successful Candidate

It is important that the right Team Member for this position be a solid businessperson and understand the value and importance of the role people play in building a successful organization and enhancing organizational performance and value creation. The candidate should have excellent technical skills and unquestionable personal integrity, an extremely strong work ethic and will be someone who appreciates and embraces the culture, Team, mission and values of the Company and its Associates.

The right candidate will need to be a good and genuine person with high Integrity, Trust, Servitude and Discipleship along with excellent business, interpersonal, verbal and written communication skills who understands the responsibilities to the families of Millwood. They must also respect what has been accomplished at the Company and be able to learn and add their own value and knowledge to further develop people strategies to recruit, train, develop and retain World Class Associates for the Strategic Business Unit and assist in its growth plan and in achieving profitability goals and value creation efforts.

Location

The position is located at the Company’s headquarters in Vienna, OH
. It is an on-site, non-hybrid role with a Monday – Friday 8:00 a.m. to 5:00 p.m. schedule.

Reporting Relationships

The Customer Support Manager will report directly to the Customer Service Team Manager, working closely with Sales Directors, Regional Sales Managers, other Customer Support Managers, and other cross‑functional teams to support the sales function and uphold the Company’s mission and values.

The Customer Support Manager is responsible for managing day‑to‑day customer interactions and retention, supporting Regional and National Sales Teams in meeting and exceeding goals. They will maintain relationships with suppliers and coordinate with internal departments. Responsibilities include (but not limited to) order placement, costing form entry, billable and payable processing, logistics and reporting. Territories and regions may change assigned.

• Respond to incoming calls and emails from current customers
• Field inquiries of prospective customers and enter data in Salesforce
• Daily approval of vendor invoices for payment and timely and accurate invoicing to customers
• Establish new customers in Salesforce which includes determining and maintaining appropriate credit levels
• Accept, verify, and process customer purchase orders
• Collaborate with internal departments and external customers to resolve discrepancies to include but not limited to aging, credits, debits, etc.
• Request pricing from production facilities and/or Sourcing as directed
• Schedule loads and provide purchase orders to production facilities
• Create and maintain inventory items (specification, costs and sells) for all assigned…