Program Manager

Key Responsibilities:

• Translate strategic priorities into program goals, OKRs, KPIs, roadmaps, and action plans.
• Lead multiple large and highly complex programs across business functions.
• Develop and manage program plans, schedules, milestones, deliverables, and training.
• Manage program budgets, risks, dependencies, and changes.
• Identify opportunities for process improvement and lead change management initiatives.
• Analyze program performance and recommend solutions to improve effectiveness.
• Define, document, coordinate, and implement business requirements.
• Conduct qualitative and quantitative analysis to support business decisions.
• Collaborate with leadership and cross-functional stakeholders to resolve issues and achieve program objectives.
• Identify and mitigate risks or constraints that could affect program delivery.
• Maintain program documentation and ensure deliverables are completed on schedule.
• Lead teams, delegate assignments, and mentor team members.
• Support development and implementation of department policies, standards, and processes.
• Evaluate emerging technologies, including AI, Generative AI, and automation, for practical business applications.

• Bachelor's degree in Business, Management, or equivalent combination of education and experience.
• Strong experience managing multiple complex programs and initiatives.
• Experience translating strategic objectives into executable programs and measurable business outcomes.
• Strong experience developing requirements, procedures, implementation plans, and workflows.
• Experience working with senior leadership and cross-functional teams.
• Strong project management, planning, organizational, and problem-solving skills.
• Strong business requirements analysis and solution development experience.
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical and strategic-thinking capabilities.
• Working knowledge of strategy execution frameworks such as OKRs, Balanced Scorecard, or Hoshin Planning.
• Working knowledge of AI, Generative AI, automation, and emerging technology trends.

• PMP certification or equivalent experience.
• Lean Portfolio Management (LPM) certification or experience with portfolio prioritization and strategic planning.
• Knowledge of applicable state and federal laws, industry regulations, and business practices.