Senior Principal Program Manager - Government ; R

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The Senior Principal, Program Manager (PM) will be responsible for ensuring the successful delivery of assigned programs, management of ongoing contractual relationships and the operational delivery of services and support to Government Sector clients. This role must also be able to work across D&B’s matrixed organization to leverage capabilities in support of programs. It serves as the primary point of responsibility and accountability for all services and support obligations for a national security sector client.

This role must be able to understand the client’s critical mission requirements and be able to leverage D&B data and capabilities to respond to these requirements. It engages government officials at the senior executive level to lead the program and identify areas of potential growth with new USG client.

The role works closely with the Director of Programs and Research and the Account Executive responsible for the account to provide direction and guidance to allocated analytics and support staff to meet customer objectives and ensure the highest quality of deliverables and service. The role also provides limited oversight to other program managers in their initial months at D&B.

• Act as the primary contact for the customer team, product management and fulfillment teams to ensure clear communication and flawless execution.
• Act as subject matter expert for D&B products and services as well as how to integrate D&B products and services into client systems. Billable services include data analysis and modeling, research services, management consulting, application design, hands-on integration assistance using D&B APIs, and other consulting efforts related to the implementation of complex solutions.
• Lead and direct the activities of a cross-functional fulfillment team to ensure project milestones are me according to contract terms and prescribed budget.
• Ensure flawless delivery of D&B products and services by monitoring the activities of cross-functional fulfillment teams.
• When required, provide hands-on assistance with customization of standard D&B products and services to meet specific customer requirements and training.
• Develop a detailed understanding of customer’s business requirements and position D&B to improve or add to current products and services through the identification of up‑sell/cross‑sell opportunities.
• Participate in or drive the development of project plans, comprehensive workflow for all phases of project, proposal review, presentation materials and development of the Statement of Work.
• Conduct customer‑facing program reviews to communicate service performance, discuss and resolve service issues, and help customers meet their mission goals. Also responsible for creating, communicating, and maintaining Customer Engagement plans on all assigned accounts, customers, and programs.
• Attain fiscal responsibility within programs by balancing competitive customer pricing, resource allocation and internal costs of data, technology, and services.
• Interact regularly with Sales, Analytics, and Business Product teams to articulate the needs of large programs and support revenue growth.
• Identify, track, and mitigate customer related program risk.
• Establish program management standards including oversight of specific programs to ensure best methods and strategies applied.
• Provide professional, effective program management for our programmatic customers.
• Manage delivery of contracted data, analytics, products, and services in line with Statement of Work and contract performance requirements.
• Maintain program plan containing details regarding contract deliverables, stakeholder communication,…