Account Manager - Customer service

Account Manager

At Bag Zag (View All Jobs)
Department: Customer service (Account manager)
Management Level: Mid-level Type of Employment: Full-Time Employment

Why Bag Zag?

Bag Zag is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than eBay and Amazon combined. At Bag Zag, we’re using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores.

With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Bag Zag is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

• Develop partnerships with merchandise partners, manufacturers and brands, focus on shaping the selections and bringing value to the category, align with business and customer needs.
• Assist category suppliers in platform establishment and growth, guide suppliers in developing comprehensive plans including market positioning, product planning, brand marketing, and operational strategies.
• Propose innovative ideas based on the current status of the categories, and implement and promote projects through resource integration and merchant guidance.
• Conduct industry analysis reports, explore potential customer needs through data analysis, and adjust strategies accordingly based on market trends.

• 3+ years of operational experience, including but not limited to experience in brand management or platform operations.
• Extensive connections and relationships with local seller and vendor networks is a plus.
• Strong data analysis skills, able to analyze industry trends and project management through data, and summarize conclusions.
• Possesses market exploration and marketing innovation capabilities, capable of guiding overall merchant marketing plans.
• Excellent problem‑solving skills, self‑motivation, ability to think strategically and adapt quickly to changes.
• Ability to work under pressure and manage logistics during high‑demands periods.

The pay range for this role is $60,000 - $80,000 per year. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future. This role may also be eligible for equity and benefits.

Our Promise At Bag Zag, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Bag Zag is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.