Lead Client Service Representative

Veterinary Surgical Center in Vienna, VA is looking for a Lead Client Service Representative to serve as the steady, compassionate anchor of our front desk team.

Lead Client Service Representative

Pay range: $23.00-$29.00 /hrly based on experience and skills

• Serve as the primary point of contact for CSR team members during shifts
• Provide real-time support and guidance for front desk operations
• Monitor lobby flow, phone volume, and scheduling efficiency
• Support escalated client concerns with professionalism and compassion
• Ensure all clients and patients feel welcomed and supported
• Oversee check‑in and discharge processes for accuracy and efficiency
• Audit schedules daily for errors and gaps
• Coordinate communication between medical teams, clients, and front desk staff
• Ensure accurate patient records, documentation, and client information in PIMS
• Oversee invoice accuracy and financial transactions
• Support implementation of workflows and operational improvements
• Train and onboard new CSR team members
• Provide coaching, mentorship, and performance feedback to CSR staff
• Maintain cleanliness and organization of the front desk and lobby areas
• Assist with administrative reporting and daily hospital operations

• Medical, dental, and vision insurance
• 401(k) with a company match up to 4% after 6 months of employment
• Generous paid time off and flexible scheduling
• Continuing education allowance and professional development support
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave
• Pet-related benefits: discounts on veterinary services, reference lab testing, Purina pet foods, and preferred rates with pet insurance partner

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR is required
• Previous leadership or lead CSR experience required
• Strong organizational, communication, and multitasking skills
• Ability to work efficiently in a fast-paced specialty environment
• Must be a team player and have compassion for pets and their people
• Experience with veterinary ezyVet PIMS software preferred

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.