Scheduler, Customer Service​/HelpDesk

Valcourt Building Services is seeking a highly organized and results-driven Scheduler to join our growing team. This role is critical to ensure timely and efficient scheduling of services while maintaining strong client relationships. The Scheduler will serve as a key point of contact between clients, operations, and leadership, helping drive customer satisfaction and operational success in the Washington, DC market.

The ideal candidate is proactive, detail-oriented, and skilled in managing client communications while coordinating schedules to support business growth.

Essential Functions Communicate with existing clients regarding upcoming services to propose and confirm scheduling dates

Address and manage client pushback related to scheduling by clearly explaining the importance of maintaining service timelines

Build and maintain strong, long-term relationships with clients and partners by understanding their needs and anticipating future requirements

Coordinate proposed and confirmed schedules with the operations team to ensure resource availability

Manage and facilitate communication between clients and upper management

Maintain a high level of accuracy and attention to detail while working under time constraints

Demonstrate self-motivation, initiative, and a strong sense of urgency

Required

Skills and Qualifications Excellent verbal and written communication skills

Strong customer service mindset with the ability to support and resolve client issues effectively

Proven analytical and problem-solving abilities

Proficiency in Microsoft Office (Word, Excel, Outlook); ability to learn internal systems quickly

Comfortable learning and using various computer hardware and software platforms

Education and Experience Bachelor’s degree preferred

Minimum of two (2) years of experience in customer service, scheduling, or project management

Bilingual in Spanish is a plus Travel and

Physical Requirements Prolonged periods of sitting at a desk and working on a computer

Ability to lift up to 15 pounds occasionally

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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