Fraud Management Specialist

Salary: USD
35 - USD
38 per hour

A Fortune 50 financial institution is seeking a Fraud Management Specialist to join its team. This individual will support enterprise fraud prevention efforts by monitoring suspicious activity, managing fraud cases, identifying emerging fraud trends, and partnering with internal stakeholders to enhance fraud detection and response processes.

• Schedule: Monday to Friday
• Hours: Standard Business Hours
• Setting: Hybrid (3x a week onsite)

• Monitoring member account activity to identify potential fraud, account abuse, and suspicious transactions
• Reviewing, analyzing, and managing fraud and forgery cases prior to escalation to Security for investigation
• Tracking fraud cases and communicating status updates to internal business partners and stakeholders
• Identifying fraud trends and recommending process, policy, and technology improvements to strengthen fraud prevention efforts
• Collaborating with Security and cross-functional teams to support fraud detection, incident response, and risk mitigation initiatives
• Collecting, analyzing, and maintaining fraud data to support reporting, trend analysis, and operational decision-making
• Assisting with the development and implementation of fraud policies, procedures, and incident response standards
• Supporting training initiatives related to fraud processes, system enhancements, and procedural updates
• Serving as a subject matter resource on fraud trends, emerging risks, and fraud prevention best practices

• 2+ years of experience in Fraud Operations, Fraud Investigations, Financial Crimes, or Financial Services
• Bachelor's degree in Business, Finance, Criminal Justice, or a related field
• Experience supporting Fraud Detection, Fraud Prevention, or Fraud Case Management within a financial institution
• Knowledge of Fraud Detection techniques, Fraud Investigations, and Suspicious Activity analysis
• Experience analyzing Transaction Data and identifying Fraud patterns and trends
• Proficiency with Microsoft Office, including Excel
• Strong analytical, organizational, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to prioritize multiple assignments while working independently and collaboratively

• Experience working within a Credit Union or Banking environment
• Familiarity with NCUA regulations and Financial Services Compliance requirements
• Knowledge of Fraud Monitoring platforms and Case Management systems
• Experience with Reporting tools, Data Analysis, or SQL
• Solid understanding of Depository and Consumer Lending Operations
• Experience supporting Process Improvement or Fraud Prevention initiatives
• Knowledge of Incident Response and Root Cause Analysis methodologies