Client Ambassador- Adult Residential Healthcare

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Full Time Technical 9601 - Fairfax County - VA, Vienna, VA, US

8 days ago Requisition

Salary Range: $20.00 To $24.00 Hourly

Location: Fairfax County, Virginia

Schedule: Monday-Friday 6:30am-3pm

Are you passionate about making a difference in the lives of others? AMFM Healthcare is seeking a Client Ambassador to join our compassionate, driven, and supportive team. In this role, you’ll help create a safe and nurturing environment for individuals on their journey to recovery from mental health and co-occurring disorders.

As a Client Ambassador, you’ll be at the heart of our client care efforts—providing supervision, support, and guidance for clients in our programs. You’ll ensure daily activities run smoothly and that clients are safe, respected, and encouraged throughout their treatment experience. You will support overall program needs including supporting coverage for direct care positions, facilitating intakes, client support, and discharge processes.

A Mission For Michael is different. We believe in going beyond traditional mental health care by offering a more personal, deeply compassionate healing experience. Nestled in beautiful residential homes, our dedicated clinical team provides 24/7 care in a safe and supportive boutique setting with 6-8 clients per home. Our comprehensive clinical programming blends individual and group therapy with experiential therapies such as art, music, and equine therapy.

In addition to psychological evaluations, we prioritize getting to know each client’s life story and personal history. This insight into their lived experience helps us craft a treatment plan that is as unique as they are, ensuring we address not just their symptoms, but the root causes of their struggles.

We are tenacious in making sure every client feels seen, heard, and cared for, with their well-being serving as our true north. A Mission for Michael’s long-standing presence in the mental healthcare field and our well‑earned reputation for excellence gives families confidence that their loved one is in trusted, credible hands. Our history reflects our deep commitment to quality care and consistent, positive outcomes.

Coordinate logistics and transport clients safely to all daily activities, ensuring the clients arrive on time to all scheduled activities and appointments, and ensure participant safety and assess situations appropriately and/or utilize de-escalation processes should the need arise while efficiently contributing to streamlined logistics which requires a high level of communication and initiative.

Utilize intervention and communication skills in working with clients, their families and significant others daily and in crisis, while always focusing on the client experience utilizing client relations skills.

Facilitate admissions and discharges as needed and communicate crisis or interventions to program leadership and clinical staff as well as approving over-the-counter PRN medications and navigate and utilize the electronic health record system to document client activities effectively.

Adhere to all Joint Commission policies and procedures, including Waived Testing, Infection Prevention and Control, as well as Emergency Management and Environment of Care procedures.

Cover shifts or meal breaks for staff in other regional facilities when asked by leadership while upholding the environment of the facilities through cleanliness and creating a welcoming environment.

Collaborate with the program nurse and clinical team regarding…