Customer Service Support Specialist - TS​/SCI Polygraph

Position: Customer Service Support Specialist - TS/SCI with Polygraph
Responsibilities for this Position

Location:

USA VA Vienna

Full Part/Time:
Full time

Job Req: RQ214417

Type of

Requisition :

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other

Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Customer Service, Laptop Maintenance, Mobile Support

Certifications:

None

Experience:

5 + years of related experience

US Citizenship

Required:

Yes

Job Description:

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. The work hours for this position are 10am-6pm.

WHAT YOU'LL NEED TO SUCCEED:

* Education:

Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

* Required Experience:

5+ years of related

* Required

Skills & Experience:

* Demonstrated experience providing mobile device support to include mobile phones, laptops, air cards, and tokens.

* Demonstrated experience using enterprise tools or ticketing systems to document and track requests and requirements.

* Demonstrated experience working to resolve issues and provide problem solutions while adhering to security policies and plans.

* Demonstrated experience imaging and re-imaging laptops.

* Demonstrated experience loading software onto laptops.

* Demonstrated experience interacting with service providers to resolve issues.

* Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences.

* Demonstrated experience providing strong customer service and problem solving skills.

* Desired Skills and Demonstrated

Experience:

* Demonstrated experience working in a team environment and with all levels of management.

* Demonstrated experience imaging and re-imaging with Sponsor's laptop build

* Demonstrated experience loading software onto laptops.

* Demonstrated experience creating Sponsor laptop accounts.

* Demonstrated experience with Sponsor's SOP for managing the lifecycle of laptops issued to Sponsor's customers.

* Demonstrated experience with IT service delivery processes.

* Demonstrated experience multi-tasking in an environment with competing priorities and short suspense timelines.

* Demonstrated experience with the Sponsor's enterprise IT incident ticketing tool.

* Security Clearance Level: TS/SCI with Polygraph

* Location:

Tysons, VA
- On Customer Site

* Work Schedule:

M-F,10am - 6pm

* U.S. Citizenship Required

GDIT IS YOUR PLACE:

* 401K with company match

* Comprehensive health and wellness packages

* Internal mobility team dedicated to helping you own your career

* Professional growth opportunities including paid education and certifications

* Cutting-edge technology you can learn from

* Rest and recharge with paid vacation and holidays

#WeAreGDIT

#JET

#GDITEnhanced
2026

#

The likely salary range for this position is $104,188 - $140,960. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA VA Vienna

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of…