Content Development - Tech Writer

Documentation Specialist III

Location: Vienna, Virginia

Hybrid Role: 3 days onsite/week

Support our client by researching operational processes to develop and maintain technical and non-technical reference materials. Participate in infrastructure upgrades, software implementations, and organizational projects to support the development and maintenance of intranet-based manuals and systems. This role works independently with discretion to modify work practices and processes, serving as a subject matter expert for business functions, systems, policies, and procedures.

The successful candidate will mentor less experienced team members and perform complex tasks with significant impact and considerable latitude.

• AEM (Adobe Experience Manager) experience
• Web content development experience
• Graphic design and visual storytelling capabilities
• Ability to compile, organize, and present information clearly and concisely
• Experience in content design: storyboarding eLearning content, creating job aids, conducting root cause/task analysis
• Extensive experience composing correspondence that adheres to grammar and organizational writing style standards
• Extensive experience managing multiple priorities independently and in team environments
• Extensive experience researching, compiling, and documenting data, business processes, and workflow
• Extensive experience working in cross-functional, multi-dimensional teams and projects
• Significant experience demonstrating increasing levels of responsibility and authority
• Significant experience working with all levels of staff, management, stakeholders, and vendors
• Advanced knowledge of change management principles and practices
• Expert knowledge of PC and web/internet-based technologies (HTML, trends, management, editing/authoring tools, development)
• Advanced capability leading or managing multiple technical projects, tasks, and teams
• Advanced skill analyzing and organizing problems or work processes for technical solutions
• Advanced skill identifying and analyzing business requirements and recommending solutions
• Expert skill capturing and translating processes and requirements into easily understood terms
• Expert skill following, interpreting, and applying relevant data and instructions to guidelines, procedures, practices, and regulations
• Expert skill researching and analyzing data, processes, and trends

• Content Strategy and UX Writing awareness
• Light Motion or Interactive design experience
• Analytics and data-driven enhancement mindset
• Working knowledge of Microsoft Project and project management tools
• Basic skill in project management including establishing and leading project teams, managing timelines/deadlines/resources, and ensuring successful project implementation
• Bachelor's Degree in Communication Studies or equivalent combination of training, education, and experience

• Ensure project deliverables are met in accordance with customer expectations, timelines, and budget constraints
• Build and maintain relationships with team members, management, key stakeholders, and external contacts (vendors, etc.)
• Collaborate with project team members to ensure alignment with departmental efforts
• Lead research and preparation of reference materials
• Contribute to learning and curriculum development by providing support in content design, storyboarding eLearning content, creating job aids, and conducting root cause/task analysis
• Ensure effective management of projects from inception through implementation
• Identify, communicate, and resolve technical, tactical, and operational project issues and risks
• Interview business owners to determine task objectives, requirements, and needs including complex intranet resources
• Maintain documentation library to ensure currency of processes
• Make recommendations on content requirements for search engine optimization (SEO) based on user experience, competitive research, and subject matter expertise
• Participate on cross-functional training teams to establish and maintain a community of practice
• Provide training to end users in the use of electronic manuals and reference materials
• Review content requirements for initiatives and recommend processes to business owners to achieve objectives and avoid gaps
• Review proposed policy and procedure changes for technical adequacy, completeness, and compliance to regulations
• Administer and develop intranet content
• Conduct and facilitate user acceptance testing including developing and executing test cases, communicating with project teams, validating and documenting results
• Ensure clear, concise, and effective communication of materials
• Interact with various sub-teams to determine user requirements and specifications
• Lead, guide, and mentor less experienced staff
• Manage client expectations up to and including executive level leadership
• Recommend strategy for communications
• Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives, and adherence to…