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Information Technology Technician
Job in
Vienna, Fairfax County, Virginia, 22184, USA
Listed on 2026-02-24
Listing for:
Seneca Resources
Full Time
position Listed on 2026-02-24
Job specializations:
-
IT/Tech
IT Support, Desktop Support
Job Description & How to Apply Below
Business Unit: Desktop Support
Pay Rate: $20–$24 per hour on W2
Experience
Required:
1–5 years
We are seeking a skilled IT Technician to provide Tier 1 and Tier 2 desktop support in a fast-paced, onsite environment. The ideal candidate will have hands-on experience with hardware and software troubleshooting, asset management, and end-user support.
Key Responsibilities- Provide Tier 1 and Tier 2 diagnostics and troubleshooting for hardware and software issues.
- Support PC, laptop, and thin client devices.
- Document operating procedures and maintain accurate ticket notes.
- Manage and update tickets using Service Now or a similar ticketing system.
- Perform asset management and inventory control, including:
- Scanning and tracking equipment
- Updating asset records
- Managing equipment collection and deployment
- Handle employee workstation moves, including:
- Equipment tear-downs
- Installations
- Work independently and collaboratively within a large team environment.
Skills & Qualifications
- 1–5 years of experience in desktop or technical support.
- Experience with Tier 1 or Tier 2 troubleshooting.
- Familiarity with PC, laptop, and thin client hardware.
- Experience with Service Now or a comparable ticketing system.
- Knowledge of asset management and inventory control processes.
- Strong organizational, planning, and time-management skills.
- Ability to communicate effectively and maintain detailed documentation.
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