Communications Support Lead; External Communications - Public Relations

Overview

Navy Federal Credit Union does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Provides operational support to Marketing & Corporate Communications functions by supporting the execution and monitoring of communication activities and campaigns. Assists in analyzing operational data, preparing reports, supporting cross‑functional workflows, and contributing to the development and improvement of communication processes, standards, and governance practices.

• Coordinate work intake and triage activities to support resource prioritization across communications queues.
• Develop and maintain SOPs, templates, and governance practices for trafficking, publishing, measurement, and records retention.
• Coordinate complex review and approval processes with legal, compliance, risk, brand, and business stakeholders.
• Support complex content operations (e.g., campaign launches, site sections, executive communications) to ensure readiness and quality.
• Prepare and deliver operational and analytics reports to inform workflow and process improvements.
• Provide functional guidance and quality support to less experienced team members.
• Serve as an operational point of contact for incident or crisis communications logistics.
• Identify and recommend improvements to workflows, tools, templates, and automation to increase efficiency.
• Perform other duties as assigned.

• 6+ years of experience in communications support, coordination, or specialist‑level support roles.
• Working knowledge of written and verbal communication principles used to support internal, marketing, and corporate communications.
• Attention to detail when proofreading, formatting, and reviewing content for accuracy and consistency with established guidelines.
• Working understanding of brand voice, tone, and messaging standards and the ability to apply them to assigned communications.
• Ability to manage multiple tasks, prioritize work, and meet deadlines for routine communications activities.
• Proficiency with common workplace and communications tools (e.g., Microsoft Office, intranet platforms, basic content or media databases).
• Basic experience supporting digital communication channels such as intranet, email, social media, or web platforms.
• Ability to follow established processes and use judgment within defined guidelines to complete work.
• Openness to feedback and demonstrated ability to apply guidance to improve work quality.
• High School Diploma.

• Associate’s degree in Communications, Marketing, Journalism, or related field.
• Experience supporting communications operations in regulated or financial‑services environments.

Monday - Friday, 8:00 AM - 4:30 PM

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by applicable law.

If you need accommodation or assistance for a qualifying condition to complete the online application or during any stage of the hiring process, you can contact Navy Federal's Medical Accommodations team at medical accommodations or by calling

Navy Federal reserves the right to fill this role at a higher or lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend beyond the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive.

Navy Federal Credit Union jobs are posted on our career site, jobs.navy federal.org, and reputable job boards (e.g., Linked In, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.