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CCaaS Solutions Architect: AI, Integrations & Omnichannel
Job in
Vienna, Fairfax County, Virginia, 22184, USA
Listed on 2026-05-31
Listing for:
ITCON Services
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
AI Engineer, Cloud Computing
Job Description & How to Apply Below
ITCON Services is looking for an experienced consultant to design and implement a scalable NiCE CXone MPower cloud-based Contact Center (CCaaS) environment. You will lead end‑to‑end architecture, from pre‑sales scoping to deployment, focusing on integrations and advanced AI technologies.
The ideal candidate has over 5 years in a customer-facing role within CCaaS and is experienced with APIs and AI/NLP solutions. Strong stakeholder management and technical capabilities are essential for success in this position.
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