On-Site IT Operator - Desktop Support; Windows 11

Location: Vienna, Virginia 22180

Work Arrangement: On Site

Experience Level: 1-5 years

Our client is seeking an IT Operator for Desktop Support to join their team on site in Vienna, Virginia. This role offers an excellent opportunity to grow your technical skills while providing critical support to end users in a fast-paced environment.

• Excellent communication skills
• Excellent customer service skills
• Professional presence and maturity
• Detail-oriented
• Ability to work well with other team members
• Comfortable and adaptable in a fast-paced environment
• Ability to follow and adhere to standard operating procedures

• Ability to diagnose and resolve hardware and software issues for end users
• Basic networking knowledge (IP, DNS)
• Basic cybersecurity knowledge (MFA, phishing)
• Ticketing system experience (Service Now)

• Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
• Experience with troubleshooting issues on Microsoft Windows 11 operating systems
• Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, One Drive, and Teams)

• CompTIA A+ Certification
• Microsoft 365 Certified:
  Fundamentals Certification
• Experience using Connect Wise Remote Support Software
• Experience using Cyber Ark Workforce Password Management Software
• Experience troubleshooting Citrix VDIs

CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.

CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.

CC Pace values integrity throughout our hiring process. As part of our standard verification procedures, candidates will be asked to provide documentation confirming employment history, education, and work authorization.