Sr Endpoint Engineer

Serves as a primary technical resource and subject-matter expert supporting the Unified Endpoint Management (UEM) environment. This role configures, maintains, and troubleshoots Work Space One, Microsoft Intune, and/or Jamf, develops automation scripts, supports mobile and workstation endpoints, and collaborates with multiple organizations to manage the full lifecycle of endpoint devices.

Position requires on-site support.

Responsibilities may include, but are not limited to:

* Configure and maintain Work Space One, Intune, and/or Jamf device management platforms.

* Troubleshoot UEM-related issues, including compliance, enrollment, policy failures, and device connectivity.

* Develop, write, and maintain Power Shell scripts to automate system management, deployments, data exports, and reporting.

* Create knowledge and technical documentation for Tier I, II, and III teams.

* Provide mobile device, hardware, and software installation support.

* Assist in developing user documentation and installation procedures.

* Serve as an escalation point for complex endpoint issues requiring advanced technical expertise.

* Work closely with the engineering teams to support ongoing UEM modernization initiatives.

* Support IT projects, including zero-touch deployment workflows, ABM token renewals, OS upgrade readiness, and device lifecycle strategy.

* Interact professionally with personnel during high-visibility or emergency support scenarios.

Required Experience

BS in IT or related field (preferred) and a minimum of five years of related experience. Formal technical training, certifications, and/or additional experience may be substituted for the degree preference.

* Specific required experience:

º 5+ years of experience with Work Space One, Microsoft Intune, and/or Jamf.

º 3-5 years of experience with patch management processes.

º 2 years of experience writing and leveraging Power Shell automation.

º 3+ years of experience with BMC Remedy (Incident/Change/Knowledge) or similar ITSM tools such as Service Now.

* Experience supporting large enterprise deployments, zero-touch workflows, and mobile security compliance.

* Extensive knowledge and hands-on expertise with Work Space One, Microsoft Intune, and/or Jamf.

* Power Shell scripting proficiency (automation, compliance reporting, bulk management).

* Strong technical analysis and advanced troubleshooting capability.

* Strong business/systems analysis skills when working with users to capture requirements.

* ITSM platform system experience required (BMC or Service Now).

Qualifications:

* Must obtain an agency public trust suitability determination prior to start date

* Must have excellent verbal and written communication and stakeholder-facing skills.

* Must be able to lift up to 50 pounds

* Must be able to work independently and within a multi-disciplinary team in a fast-paced environment.

* Must maintain a high level of customer service for all support interactions.

* Must have the ability to meet demanding deadlines in a fast-paced technology environment

* Experience supporting a complex Federal agency enterprise is a plus.

* Relevant certifications such as Work Space One, Microsoft Intune/M365, Microsoft Endpoint Administration, and Jamf 200/300 are preferred, but not required.