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CX Practice Lead: AI-Driven Customer Journeys
Job in
Vienna, Fairfax County, Virginia, 22184, USA
Listed on 2026-06-10
Listing for:
McFadyen Digital
Full Time
position Listed on 2026-06-10
Job specializations:
-
IT/Tech
Digital Marketing, IT Consultant
Job Description & How to Apply Below
McFadyen Digital is seeking a CX Lead to enhance customer experience capabilities across digital commerce and related ecosystems. In this senior role, you will oversee the strategy, design, and implementation of customer journeys, aiming to optimize acquisition and retention.
The ideal candidate will bring over 12 years of experience in digital strategy, with a proven track record in leading CX transformations. This role offers an exciting opportunity to influence the agency's offerings and enhance client relationships.
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