Technical Writer Vienna, VA
Job in
Vienna, Fairfax County, Virginia, 22184, USA
Listed on 2026-06-10
Listing for:
AAC
Full Time
position Listed on 2026-06-10
Job specializations:
-
IT/Tech
Technical Writer, IT Consultant, IT Business Analyst, IT Support
Job Description & How to Apply Below
Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly conveyed to both technical and non-technical users.
Position currently requires on-site support. On‑site requirements are subject to change based on contract needs and customer requirements.
Responsibilities- Produce and maintain user manuals, support procedures, engineering documentation, and knowledge articles.
- Interview subject‑matter experts across operational teams to gather technical information.
- Translate technical content into concise, user‑friendly materials.
- Standardize documentation formats, revision control, and layout.
- Support communication efforts for major deployments, migrations, or procedural changes.
- BS in English, Communications, IT or related field (preferred) and a minimum of three years of technical writing and/or IT documentation experience.
- Experience documenting IT support processes, engineering workflows, and enterprise systems.
- Familiarity with ITIL and ITSM processes and terminology.
- Ability to write clear, accurate, and structured technical documentation.
- Strong understanding of IT terminology, service processes, and enterprise technology environments, including ITIL and ITSM processes and terminology.
- Proficiency with documentation tools (Word, PowerPoint, SharePoint, Confluence, or similar).
- Must obtain an agency public trust suitability determination prior to start date.
- Excellent written communication and attention to detail.
- Must be able to work independently and collaborate effectively within a team in a fast‑paced environment.
- Experience supporting a complex Federal agency enterprise is a plus.
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