Service Desk IT Specialist

Job Summary

Service Desk IT Specialist requiring a SECRET clearance in Vienna, VA. Provide Tier I/II end-user IT support for Treasury’s TSDN environment. Resolve incidents and requests, ensuring high levels of customer satisfaction.

• Respond to user requests via phone, email, and ticketing system.
• Provide troubleshooting for hardware, software, and network issues.
• Perform account administration (create, modify, reset).
• Document incidents and resolutions in Service Now.
• Escalate unresolved issues to higher-tier support.
• Support remote and on-site troubleshooting.

• Active Secret clearance (T‑3).
• Associate degree or equivalent experience in IT.
• 5+ years of IT helpdesk experience.
• Knowledge of Windows 10 and Microsoft Office Suite.
• Strong customer service and communication skills.

• CompTIA A+ or Network+ certification.
• Experience with Active Directory account management.
• Knowledge of ITIL Service Desk best practices.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance

Actio Net is an equal‑opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.