Intern - Year Round; Desktop Risk & Vulnerability Remediation

Overview

Perform risk and vulnerability remediation & mitigation on end‑user computing devices. Plan, install, and/or support ETS equipment—including workstations, printers, servers, routers, switches, electrical systems, and other circuit‑specific devices associated with local and wide area networks and emergency power systems. Perform complex/unusual tasks with broad latitude and scope. This is a year‑round, full or part‑time, flexible internship based on school schedule.

• Serve as the initial contact for vulnerability‑related issues and answering questions regarding software/hardware vulnerabilities in the End User Computing environment.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals to facilitate vulnerability remediation.
• Image desktop and laptop computers—knowledge of System Center Configuration Manager (SCCM) & Microsoft Endpoint Configuration Manager (MECM).
• Conduct remote and in‑person vulnerability remediation/troubleshooting.
• Update desktop applications to meet compliance requirements and user needs.
• Perform monthly patch remediation on non‑compliant workstations.
• Document vulnerability remediation efforts within Service Now and track any escalations.
• Resolve vulnerability tickets, troubleshoot non‑patch related vulnerabilities, patch workstations, and update issue tickets with action plans.
• Interface with vendors to facilitate vulnerability remediation efforts.
• Continuously evaluate opportunities to improve efficiency and effectiveness.
• Troubleshoot hardware and software on vulnerability‑related issues.
• Ensure compliance with Navy Federal Credit Union information security standards and best practices.
• Perform other related duties as assigned and complete assignments within target deadlines.

• Pursuing a program in Business Administration, Information Technology, Cyber Security, or a related field.
• Basic understanding of AI prompts / LLM.
• Novice understanding of navigating various operating systems, file pathways, and registries (Windows OS, macOS, Linux, etc.).
• Possesses verbal and written communication skills.
• Ability to document and apply policies, standards, and procedures.
• Ability to work independently and in a team environment.
• Minor experience in presenting technical solutions and/or recommendations.
• Novice knowledge of technical inter‑relationships between software/hardware and desktop/host systems.
• Novice skill in diagnosing and troubleshooting issues.
• Demonstrated organizational, planning, and time‑management skills.
• Basic understanding of research frameworks.

Monday – Friday, 8:00 AM – 4:30 PM (minimum 20–25 hours a week, based on school schedule).

820 Follin Lane, Vienna, VA 22180

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medical accommodations or by calling  This team cannot provide any information on job postings or application status.