Part-Time Service Desk - Weekends

Part time Service Desk – Weekends

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government customer in Vienna, Virginia. We offer competitive compensation and an extraordinary benefits package including health, dental, and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Saturday and Sunday from 6am to 6pm.

• Provide answers to general IT‑related questions.
• Manage the customer’s ticketing queue.
• Tier 1‑2 troubleshooting.
• Solve issues such as password resets, RSA tokens, or PKI certifications.
• Notify users of service disruptions.
• Implement technical refresh of user equipment, including workstations, monitors, switch boxes, and card readers.
• Provide information to customer logistics for all equipment requiring inventory transactions when moved or decommissioned.
• Maintain accurate records for shelf stock and notify the government when inventory reaches reorder points.
• Imaging workstations to the latest operating systems.
• Install COTS software.
• Install virus updates on stand‑alone systems.
• Support hourly monitoring checks and escalating issues to the appropriate solver team.
• Receive and troubleshoot calls from international and remote users for issue resolution.
• Escalate issues that require more advanced technical knowledge.
• Troubleshoot hardware issues on workstations, printers, and other peripherals, assess system health, replace components, and submit warranty claims with the vendor.

• Four years of relevant experience in web software development.
• Demonstrated ability to work in a 24/7 operational environment and on‑call rotation.
• Bachelor’s degree in a related field.

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, gender identity, national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e‑mail at  or by calling 703‑488‑9377 to request accommodation.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88‑352.