Business Solutions Developer IV

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Design, develop, and deliver technical solutions utilizing the automation tool PEGA for Branch Operations that align with complex business requirements. Lead technical discovery efforts by partnering with stakeholders to translate functional needs into workflow‑driven PEGA application enhancements. Utilize advanced knowledge of the organization's technology infrastructure and specific software applications to guide the Branch Operations department through the implementation of enterprise‑wide technology changes.

Manage existing applications and automations by monitoring system performance and resolving high‑priority production issues. Serve as a senior technical advisor and mentor to junior developers.

• Translate business requirements (e.g., needs, objectives, functions, features, input and output) into delivered technical solutions utilizing the automation tool PEGA
• Diagnose and resolve complex production issues through advanced troubleshooting, root cause analysis, and data‑driven problem solving
• Partner with project teams to plan, coordinate and roll out software change/release to Controlled Testing and Production; obtain required approvals and transition project to production
• Collaborate daily with all BACE team members to ensure alignment of priorities, solution design, and delivery timelines
• Provide follow‑up to monitor the progress of planned improvement project implementations to ensure timely action, support and achievement of expected benefits
• Collaborate with governance team DPA, the business units Branch Operations, and other ETS partners in problem resolution efforts
• Work in partnership with key business stakeholders in the development and delivery of technical solutions
• Promote transparency of work through consistent updates, knowledge sharing, and active participation in Agile ceremonies and technical discussions
• Utilize Navy Federal approved software development tools and software applications to design, develop, implement and maintain low code or no code business solutions that align with business initiatives and corporate strategies
• Create and maintain accurate, detailed and consistent documentation through all phases of the Systems Development Life‑Cycle
• Contribute knowledge management articles for created solutions to designated Center of Excellence enterprise asset management repository
• Continuously evaluate existing PEGA applications to identify opportunities for optimization, scalability, and improved user experience
• Interpret results of analysis; present technical solution recommendations, alternatives and implications
• Apply and communicate changes and new trends in systems/technology
• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
• Perform annual recertification on Navy Federal standards as they relate to the platform
• Develop, recommend and document adjustments to workflow to streamline processes
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; present conclusions and recommendations to management
• Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximize effectiveness and mitigate future exposure
• Lead, guide and mentor Business Solutions Developer I's, II's & III's
• Perform other duties as assigned

• Bachelor's degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training and experience
• Expert knowledge of software development best practices in accordance with the Automation Center of Excellence guardrail document or Information…