Intern - Year Round; Desktop Risk & Vulnerability Remediation

Intern - Year Round (Desktop Risk & Vulnerability Remediation)

Perform risk and vulnerability remediation & mitigation on end‑user computing devices. Plan, install, and support ETS equipment including workstations, printers, servers, routers, switches, electrical systems and other devices associated with local and wide area networks and emergency power systems. Perform complex, unusual tasks with broad latitude and scope. This is a year‑round, full‑or‑part‑time, flexible internship based on school schedule.

A requirement of this position is that you must be currently enrolled in college‑level courses or a degree‑seeking program throughout the internship. Please upload your transcripts to the  Intern Proof of Enrollment  section of the application.

• Serve as the initial contact for vulnerability‑related issues and answer questions regarding software/hardware vulnerabilities in the end‑user computing environment.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals to support vulnerability remediation.
• Image desktop and laptop computers; knowledge of System Center Configuration Manager (SCCM) and Microsoft Endpoint Configuration Manager (MECM).
• Conduct remote and in‑person vulnerability remediation and troubleshooting.
• Update desktop applications to meet compliance requirements and user needs.
• Perform monthly patch remediation on non‑compliant workstations.
• Clearly and thoroughly document vulnerability remediation efforts in Service Now and track escalations.
• Resolve vulnerability tickets, including troubleshooting non‑patch related vulnerabilities, patching workstations, and updating issue tickets with action and remediation plans.
• Interface with vendors to facilitate vulnerability remediation.
• Continuously evaluate opportunities to improve efficiency and effectiveness.
• Troubleshoot hardware and software on vulnerability‑related issues.
• Ensure compliance with Navy Federal Credit Union information‑security standards and best practices.
• Perform other related duties as assigned.
• Complete assignments within target deadlines.

• Pursuing a program in Business Administration, Information Technology, Cyber Security or a related field.
• Basic understanding of AI prompts/LLM.
• Novice understanding of navigating various operating systems, file pathways, and registries (Windows, macOS, Linux).
• Possesses verbal and written communication skills.
• Ability to document and apply policies, standards, and procedures.
• Ability to work independently and in a team environment.
• Minor experience in presenting technical solutions and/or recommendations.
• Novice knowledge of technical inter‑relationships between software/hardware and desktop/host systems.
• Novice skill in diagnosing and troubleshooting issues.
• Demonstrated organizational, planning, and time‑management skills.
• Basic understanding of research frameworks.

Hours:

Monday – Friday, 8:00 AM – 4:30 PM (minimum 20–25 hours a week, based on school schedule)

Location:

820 Follin Lane, Vienna, VA 22180

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medical accommodations or by calling 1‑888‑503‑6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher or lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend later than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive.

You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navy federal.org and reputable job boards (e.g., Linked In, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.